Company Description

ADT is a trusted leader in smart home security, dedicated to protecting and connecting what matters most for homes and businesses. Known for reliable solutions and exceptional service, ADT prioritizes safety and convenience for its customers. With a long-standing reputation in the security industry, ADT employs cutting-edge technology to deliver peace of mind. The company's commitment to safety and reliability is reflected in its well-established presence across the United States.

Role Description

This is a full-time, on-site role located in Totowa, NJ, for an Account Manager. The Account Manager will be responsible for building and maintaining relationships with clients, understanding customer needs, and providing tailored solutions. The role involves developing account management strategies, driving sales growth, resolving client issues, and collaborating with internal teams to meet company goals. The Account Manager will also monitor performance metrics and contribute to improving customer satisfaction levels.

Qualifications

Strong communication, interpersonal, and relationship-building skills
Experience in sales, client management, and customer retention strategies
Proficiency in problem-solving, negotiation, and conflict resolution
Organizational and time-management skills with the ability to prioritize tasks effectively
Familiarity with CRM tools, data analysis, and performance tracking
Self-motivated and results-driven with the ability to work both independently and collaboratively
Experience in the security, technology, or similar industries is a plus
Bachelor’s degree in Business, Sales, Marketing, or a related field is preferred

ADT

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