Position Objective:

The Operations and Logistics Manager provides hands-on operational support to Branch Operations and Sales, including management of the Branch and personnel. The OLM is also responsible for assisting sales, meeting targets and goals, overseeing daily operations and Branch Profit and Loss (P&L), supporting service, inventory management and overall efficiency and productivity. Collaborates with key stakeholders to improve processes that drive growth and profitability expansion. Supports the Operations personnel on developing the necessary talent to build a distinctive, results-oriented team.

Key Accountabilities:

Lead the day-to-day operations of the Branch and provide support to the team in ensuring quality customer service and budget performance.
Manage branch profit and loss statements and partner with the Americas to develop budgets and allocate financial resources to achieve business goals.
Directly manage a small team of warehouse, delivery and service personnel including scheduling of service requests, and delivery routes for each week.
Create a positive customer experience c with the staff at the branch, including greeting customers that may come in during the day to pick up will call orders.
Provide accurate, professional, and timely customer service/support to our customers and assess customer satisfaction through regular dialog with customers and company owners occasionally.
Manage inventory, merchandise, parts, and equipment inventory processes and inventory turns.
Take pride in warehouse and promote cleanliness, attention to detail and protection of stored products.
In the event there are on-site issues with the building or surrounding area, dialog with property management (landlord) directly.
Coordinate with remote North America Customer Service team for daily picklists, customer orders and deliveries needed.
Create RFQ for outside buy items, to be delivered to corporate purchasing team to raise purchase orders.
Communicate with purchasing department regarding vendor order status.
Manage warehouse inventory and equipment, reporting monthly on any maintenance needs.
Participate in weekly forecast tracker call, identifying inventory needs for upcoming orders and also reporting on-time status of open customer orders for the month.
Manage personnel issues, involving Local HR Representative as needed.
Comply with all safety and quality policies, ensuring employees are current in all company published training materials.
Organize inbound and outbound freight as required with AAF corporate carriers.
Foster a collaboration that promotes mutual trust and respect for the team in accordance with our core values.
Establish a culture that promotes high commitment, morale, motivation, and productivity levels.
Assess the work of direct reports to evaluate job performance and provide coaching, development, and mentoring opportunities for employee development.
Participate in the selection process of hiring and promotion decisions or recommendations; determine staff needs to ensure coverage on all jobs and that branch obligations are met.
Identify process improvements to increase efficiency, save time, or reduce costs at the branch.
Other duties as assigned.

Requirements

Bachelor degree or equivalent work experience.
Must be proficient with MS Office (Word, Excel, and PowerPoint).
Experience with SAP an asset.
Minimum 5 years Operations experience within the manufacturing, distribution, and/or service industry.
Supervisory experience preferred, including that of commercial drivers and service technicians.
Ability to navigate websites LTL and full truckload sites effectively, attention to detail, problem solving skills, strong work ethic, experience in shipping is desirable, familiarity with ERP and LX software;
Microsoft Office, CRM (salesforce.com), and ERP (SAP, Other).
Entrepreneurial motivation and spirit.
Impeccable ethics.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit or stand for extended periods of time;
Must be able to sit at a desk and operate a computer and keyboard with accuracy and efficiency;
Must be able to stand and reach with hands and arms;
Must be able to climb ladders and stairs;
Must be able to withstand both hot and cold atmosphere depending on weather conditions.
The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl

American Air Filter Company, Inc.

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