Location: Onsite – East Aurora, NY
Position Type: Contract
Schedule: Day shift (overtime may be required)

About the Role

The Customer Fulfillment Team plays a critical role in the global supply chain by ensuring customer orders are processed accurately, efficiently, and on time—from order receipt through final shipment. As a Fulfillment Coordinator, you will serve as a key point of contact for retailer accounts and internal sales partners while supporting order execution, inventory coordination, and shipment accuracy.

This role is ideal for a detail?oriented professional who enjoys working in a fast?paced, customer?focused environment and takes pride in delivering reliable results.

What You’ll Be Responsible For

In this role, you will have hands?on involvement across the full order management lifecycle, including:

Serving as the primary contact for assigned retailer accounts and Sales Managers
Managing account purchase orders from receipt through shipment to ensure accuracy, timeliness, and cost?effective delivery
Entering and maintaining accurate pricing and product specifications
Creating and maintaining customer profiles in the order management system to meet customer?specific requirements
Ensuring proper dating terms and promotional programs are applied to all purchase orders
Performing online stock commitment and allocation processes
Researching and resolving domestic order and shipment issues
Tracking special orders to ensure timely delivery for advertising campaigns, events, and customer promotions
Coordinating and monitoring the shipment of allocated items
Providing timely and accurate product, order, and shipment information to customers, sales teams, and management for planning and forecasting purposes
Maximizing order fill rates for assigned accounts
Initiating order changes or cancellations to prevent shipment issues
Working closely with Distribution Centers to ensure purchase orders ship on time

What We’re Looking For

We’re seeking a dependable professional who takes ownership of their work and thrives in a collaborative, results?driven environment.

Key Skills & Attributes:

Strong sense of accountability with the ability to deliver on commitments
Clear and effective communication skills that promote collaboration across teams
Sense of urgency and enthusiasm for meeting business objectives
Working knowledge of order processing and fulfillment operations
Exceptional interpersonal skills with the ability to communicate across a broad network of partners and stakeholders
Strong analytical skills with the ability to identify issues, predict challenges, and develop solutions
Ability to work independently with minimal supervision and manage priorities without missing critical deadlines
Proven ability to manage multiple tasks and projects in a dynamic environment
Proficiency in Microsoft Office applications, including Excel, Outlook, and Teams
Mature judgment and strong organizational skills
Basic understanding of EDI technology related to purchase order and invoice transmissions
Exemplary attendance and consistent job performance

Qualifications

Associate’s degree in business or a related field
1+ year of experience in a customer support or customer service role
Demonstrated growth mindset, including curiosity, continuous learning, and openness to new challenges

Why Consider This Opportunity?

Hands?on role within an integrated supply chain and fulfillment environment
Opportunity to work cross?functionally with sales, distribution, and customer teams
Ideal for professionals looking to strengthen order management and customer service expertise

If you enjoy problem?solving, working with customers, and contributing to smooth, efficient order fulfillment, this Fulfillment Coordinator role offers an excellent opportunity to make an impact.

#WCL

Pay: $24.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Apollo Professional Solutions, Inc.

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