We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries will be essential in ensuring customer satisfaction and fostering long-term relationships.

BASIC FUNCTION: To provide continuous telephone and e-mail support for technical and warranty service-related issues for our customers (end-users, dealers, distributors, and service centers).

ESSENTIAL DUTIES:

Provide diagnostic resolution to service issues in the field.
Capture service call information and perform associated tasks resulting from these calls.
Communicate company warranty and repair policies.
Respond to requests pertaining to both service and public website.
Provide service support for manufacturing, purchasing, and engineering.
Daily communication with the Technical Support Leader.
Responsible for navigating through the company data and service base system and accessing technical information.
Order Entry.
Provide help to locate service agents and distributors online.
Performs other duties as assigned.
Occasionally, repair appliances in the home, lab, or dealer store as required.
Performs other duties as assigned.

QUALIFICATIONS:

Degree in HVAC with emphasis on refrigeration preferred.
Experience in field service – an asset would be experienced with gas, electric, or wood-burning appliances (ranges, refrigerators, dishwashers)
Experience with working with a database management system and customer service.
Proficient diagnostic and problem-solving abilities.
Phone etiquette skills and experience with answering inquiries by email.
Ability to communicate detail verbally and/or in written form
Strive for continuous improvement in customer service and company goals.
Technical skills to support problem resolution with Service Company.
MS Office Suite (Word, Excel), Outlook.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

Health insurance

Application Question(s):

How quickly can you start work?
Have you ever worked in a customer service capacity supporting any type of home appliances or other products?

Experience:

HVAC : 2 years (Preferred)
Customer service: 2 years (Preferred)
Microsoft Outlook: 2 years (Preferred)
Microsoft Excel: 2 years (Preferred)

Ability to Commute:

Greenville, MI 48838 (Preferred)

Work Location: In person

Arch Staffing and Consulting

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HVAC Customer Service Specialist