Job Title: Customer & Sales Operations Specialist

Job Type: Full-time

About Artisan Born & American Born Hardwoods

Artisanborn is a handcrafted furniture company focused on high-quality, custom pieces. We are a small, fast-growing team that values efficiency, attention to detail, and strong execution across both operations and e-commerce.

Our sister company, American Born Hardwoods, supports our production process from the ground up—handling log sourcing, sawmill operations, and slab production. This vertically integrated approach allows us to maintain quality control at every stage, from raw material to finished furniture.

Together, our companies combine craftsmanship, sourcing expertise, and operational efficiency to deliver unique, high-quality products to our customers.

Position Overview

We are hiring an E-Commerce & Operations Specialist to support Shopify management, Excel-based data tracking, photo editing, sales support, and daily office operations. This role combines customer operations, e-commerce management, product data, digital content, and light sales support.

Key Responsibilities

E-Commerce / Shopify:

Manage and update Shopify product listings (titles, descriptions, pricing, variants)
Upload and optimize product images
Maintain product data accuracy across systems
Assist with inventory tracking and order management

Photo Editing / Digital Content:

Edit and resize images using Adobe Photoshop
Prepare product photos for website and marketing use
Organize and maintain digital asset library

Data & Operations:

Use Microsoft Excel (intermediate to advanced) for data entry, reporting, and tracking
Maintain accurate records for orders, products, and operations
Support daily office operations and administrative tasks

Customer Operations:

Respond to customer emails and inquiries
Answer and route incoming calls

Sales Support:

Assist with customer inquiries, quoting, and order follow-up to support sales
Identify opportunities to improve increase sales

Required Skills & Experience

Shopify experience (product uploads, editing, backend management)
Intermediate to advanced Excel skills (formulas, data organization, spreadsheets)
Adobe Photoshop / photo editing experience
Strong data entry accuracy and attention to detail
Experience in e-commerce, retail, or product-based business
Strong written and verbal communication skills
Ability to multitask and work in a fast-paced environment

Preferred (Not Required)

Basic knowledge of SEO (search engine optimization)
Experience with product listings, digital merchandising, or online store management
Experience with Chatra, Roominate, or similar live chat / customer support tools (Intercom, Zendesk, etc.)

Schedule

Monday to Friday, 8:00 AM – 4:30 PM

Benefits

Paid time off

Work Location

In person

Pay: $18.00 - $20.00 per hour

Benefits:

Paid time off

Work Location: In person

Artisan Born, LLC

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Customer & Sales Operations Specialist