Your future role at a glance

Location: Remote

Department/Specialty: Clinical Technologies

Schedule: Full Time, Monday - Friday, Days

Salary range: $125,689 - $170,049

Eligible for an annual incentive bonus

How you'll make an impact in this role

Service Delivery & Performance Oversight: Proactively monitor day-to-day service execution and metrics to ensure Managed Service Providers (MSPs) and internal teams meet agreed-upon service levels and contractual obligations.
Vendor & MSP Management: Act as the primary point of escalation for significant incidents while coordinating cross-vendor delivery issues and identifying opportunities to rationalize the MSP portfolio to reduce costs or enhance quality.
Financial Stewardship: Manage the "run" operations budget (CapEx/OpEx), including forecasting, tracking IT costs, and validating vendor invoices to ensure alignment with strategic business objectives.
Continuous Improvement & Lifecycle Management: Review root cause analysis for systemic issues, approve service improvement plans, and oversee the technology lifecycle to increase efficiency and IT value.
Strategic Stakeholder Collaboration: Facilitate issue resolution through creative solutioning and negotiation, maintaining effective relationships between senior leadership, technical experts, and external partners to ensure organizational goals are met.

What minimum requirements you'll need

Education:

High School diploma equivalency with 3 years of cumulative experience OR Associate'
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
3 years of leadership or management experience preferred.

What additional preferences we're seeking

3 years of HealthCare IT experience required
5 years of IT experience preferred
2 years of Lab LIS or Operations experience preferred
2 years of leadership or management experience preferred

Responsibilities

Service Delivery & Performance Oversight: Proactively monitor day-to-day service execution and metrics to ensure Managed Service Providers (MSPs) and internal teams meet agreed-upon service levels and contractual obligations.
Vendor & MSP Management: Act as the primary point of escalation for significant incidents while coordinating cross-vendor delivery issues and identifying opportunities to rationalize the MSP portfolio to reduce costs or enhance quality.
Financial Stewardship: Manage the "run" operations budget (CapEx/OpEx), including forecasting, tracking IT costs, and validating vendor invoices to ensure alignment with strategic business objectives.
Continuous Improvement & Lifecycle Management: Review root cause analysis for systemic issues, approve service improvement plans, and oversee the technology lifecycle to increase efficiency and IT value.
Strategic Stakeholder Collaboration: Facilitate issue resolution through creative solutioning and negotiation, maintaining effective relationships between senior leadership, technical experts, and external partners to ensure organizational goals are met.

Qualifications

Education:

High School diploma equivalency with 3 years of cumulative experience OR Associate'
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
3 years of leadership or management experience preferred.

Ascension

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