Technical Writer (Remote)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

About the Role

We are looking for a high-impact Technical Writer to join the Customer Education team at Optro. This isn't just about documenting features; it's about translating complex technical ecosystems into seamless user journeys. You will support large-scale initiatives within the Optro Help Center, ensuring our users-from developers to end users-have the right information at the right time.

The ideal candidate is a force multiplier. You don't just wait for information; you hunt it down by building strong relationships with Subject Matter Experts (SMEs) and utilizing cutting-edge tools, including AI, to streamline the documentation lifecycle.

Key Responsibilities

• Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content. • Get up to speed quickly on new products and complex technical architectures, becoming a functional expert in record time. • Write and maintain high-quality Help Center content, including user guides, troubleshooting articles, how-to tutorials, and FAQs. • Find creative solutions to scale documentation efforts. This includes leveraging AI-assisted writing tools and automation to improve speed-to-market and consistency without sacrificing quality. • Organize and structure Help Center content to ensure it is easily navigable and searchable, directly impacting product adoption and ticket deflection. • Ensure all documentation aligns with Optro's brand voice and tone, maintaining a consistent "source of truth" for all users. Attributes for a Successful Candidate

• 5+ Years of Experience: Proven track record in technical writing within a fast-paced SaaS environment. • Technological Agility: A self-starter who can navigate ambiguity and master complex software tools and workflows with minimal hand-holding. • AI-Forward Mindset: Experience (or a strong interest) in using Generative AI and other automation tools to optimize the writing, editing, and formatting process. • Stakeholder Mastery: Ability to manage expectations across various departments, balancing competing priorities and high-pressure deadlines. • End-to-End Ownership: Strong experience owning the entire documentation lifecycle-from the initial discovery phase with SMEs to final publication and maintenance. • Visual Communication: Experience creating infographics or diagrams to explain abstract topics and workflow processes. • Technical Stack: Strong experience with Zendesk; familiarity with Markdown, Git, or API documentation is a plus.
Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset. • Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes. • Drive innovation: Create the future. Continuously improve what exists and invent what's next. • Win, together: One team. No silos, no egos. Drive to be the best and support each other's success. • Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
Perks*

• Launch a career at one of the fastest-growing SaaS companies in North America! • Live your best life (LYBL)! $200/mo for anything that enhances your life • Comprehensive employee health coverage (all locations) • 401K with match (US) or pension with match (UK) • Competitive compensation & bonus program • Flexible Vacation (US exempt & CA) or 25 days (UK) • Time off for your birthday & volunteering • Employee resource groups • Opportunities for team and company-wide get-togethers!
*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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Technical Writer (Remote) | New York, NY, USA