ESSENTIAL DUTIES AND RESPONSIBILITIES:

Lead multiple interdependent projects, coordinating cross-functional teams across business and IT.
Build strong collaborative relationships across IT and Operations, influencing without direct authority.
Plan, maintain, and evolve program roadmaps, milestones, dependencies, scope, and budgets as priorities change
Monitor progress, risks, issues, staffing needs, schedules, and costs; implement mitigation strategies and corrective actions as needed
Ensure programs meet expectations for architecture alignment, functionality, quality, timeline, and budget
Drive change management, operational readiness, and stakeholder adoption
Define success metrics, KPIs, and performance evaluation frameworks; deliver transparent, data-driven reporting through dashboards and executive communications
Reinforce PMO, Agile, and intake best practices; ensure requirements readiness and clarity
Lead workflow transformation initiatives and system implementation programs through successful completion
Partner with technical product managers to prioritize features and manage scope to meet delivery objectives
Forecast resource needs, manage vendors and SOWs, create projects and work items, and assign resources accordingly
Maintain clear, accessible documentation including project plans, scope, risks, assumptions, and dependencies
Ensure acceptance, ownership, and measurable business outcomes
Foster a culture of continuous improvement, efficiency, and innovation
Portfolio administration activities such as project intake proposals, portfolio dashboards, and updating governance artifacts.
Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

Required

Bachelor's degree in business or other related field or equivalent professional experience
Minimum Five years of experience managing complex programs or medium to large cross-functional initiatives in IT or telecommunications.

Preferred

PMP Certification plus one of the following additional certifications: PfMP (Portfolio Management Professional), PgMP (Program Management Professional) or OPM3 (Organization Project Management Maturity Model) SAFe, Scrum Master, Certified Agile Coach (CTC, CEC, PMI-ACP)

REQUIRED SKILLS:

Demonstrates strong teamwork, interpersonal and collaborative skills.
Strong technical background with deep understanding of software development and Agile methodologies
Proven ability to lead cross-functional teams and work independently or collaboratively
Excellent written and verbal communication skills, including executive-level communication
Demonstrated leadership, time management, facilitation, and organizational skills
Experience managing projects and programs across the full lifecycle using multiple methodologies
Expertise in risk assessment, trade-off analysis, mitigation strategies, and issue resolution
Proven ability to deliver projects within defined scope, timeline, budget, and quality requirements
Proficiency with enterprise project management tools and best practices (e.g., MS Project, Project Online)
Expertise in project governance and documentation (charters, plans, schedules, budgets, reports, KPIs)
Ability to define KPIs, build metrics frameworks, and apply Agile metrics (velocity, burndown/burnup) effectively
Proven experience in workflow transformation and technology/system integration
Strong analytical, problem-solving, and prioritization skills; able to manage multiple initiatives in dynamic environments
Strong familiarity with and experience using project management software such as MS Project.
General knowledge of process improvement via Six Sigma/Lean concepts desired but not required.

TOOLS, EQUIPMENT, AND SOFTWARE:

Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook
Experience with different PM Software tools used to manage individual projects and roll up programs for reporting and financials

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work in an office environment, hybrid remote option available.
Frequent utilization of manual dexterity and visualizing of a computer screen

Aureon

Latest Jobs

Program Manager