At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!

Job Description

The Business Analyst serves as a liaison between eCommerce business unit and Brightspeed’s development teams to define and document work by breaking down features into their business requirements and performing gap analysis. The Business Analyst is the voice of the customer, stakeholder, and end user. The Business Analyst works closely with the development team, the Product Owners, and other Business Analysts to create executable stories. This individual will take part in all applicable scrum ceremonies.

Principal Duties and Responsibilities:

Participates in discovery sessions, survey work, user testing to understand the problem and help the development team understand the requirements.
Create and/or maintain key product documentation (e.g., customer journey map, technical specs, process mapping, etc.). Works with the Senior Product Owner to define Minimum Viable Product (MVP) and business requirements for delivery product roadmap.
Performs a gap analysis on all new features and works with all stake holders (such as the design team, development team and product team) to close any gaps.
Supports the development team by resolving questions and issues quickly, managing expectations.
Keeps communication channels open and ensures tight feedback loops between the Product Owner and development team.

Qualifications

Primary Qualifications

Strong analytical, problem solving, and project management skills.
Excellent interpersonal, verbal, and written communication skills and the ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts.
Bachelor's degree or equivalent technical or business experience.
Minimum 4 years' experience with Agile development.
Experience in JIRA, Confluence, Asana and Agile Methodology.
Ability to translate stakeholder requirements into technical specifications that can be used for development and break down technical complexities so that they can be easily understood by business units and end users.

Desired Skills

Software Engineer and/or AEM experience is a plus.
Strong ability to work effectively within time constraints, changing priorities, and independently.
Ability to conduct multiple complex tasks simultaneously.
Experience in project management, group facilitation, data gathering, and phases of software life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
Product Ownership/Business Analysis experience.
Demonstrated leadership and interpersonal skills.
Deep understanding of product vision and the ability to articulate that vision to the development teams.

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We Offer Competitive Compensation And Comprehensive Benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging are at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

Brightspeed’s Privacy Notice for California Residents
Brightspeed’s Privacy Notice

Brightspeed

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