Role Overview

The Product Consulting Associate helps us scale Clean across our client base, with a

primary focus on implementation and onboarding. You will get new Clean clients live

quickly and consistently, keep configurations clean and well documented, and make

sure every account starts with a solid foundation.

You will work directly with clients and internal teams day to day. That means you need to

be comfortable explaining merge governance to a recruiter in plain language, then

switching gears to fine-tune duplicate scoring rules in the platform. You will work closely

with our UK-based Manager, Product Consulting, with enough overlap in working hours

to collaborate properly.

Core Responsibilities

Clean Implementation & Onboarding (primary focus)

• Run day-to-day onboarding activities for new Clean clients, following our standard

methodology

• Configure duplicate scoring, matching rules, and auto-merge settings to suit each

client's data

• Review and validate client data ahead of go-live, flagging quality issues early

• Walk client teams through merge governance and day-one best practices

• Keep implementation playbooks and checklists current as the methodology

evolves

• Track project status and raise risks before they become delays

Adoption & Usage Support

• Monitor merge activity and usage across Clean accounts, flagging dormant or

underperforming ones

• Prepare data and materials for quarterly usage reviews with key accounts

• Help clients work through configuration questions and routine support requests

Sales & Demo Support

• Join demos and technical discovery calls during late-stage sales cycles

• Help maintain demo environments and standardized demo data• Gather client examples and outcomes to support case studies and competitive

documentation

Product Feedback

• Log recurring friction points and feature requests surfaced during implementations

• Contribute findings to monthly product insight reports

What You Bring

• 1 to 5 years in recruitment, staffing operations, recruitment technology, or a

customer-facing technical role

• Working knowledge of Bullhorn, as a user or administrator, and a solid grasp of how

staffing firms run their desks

• Foundational technical ability: confident handling data in spreadsheets and quick

to pick up configuration tools (exposure to SQL, regex, or reporting tools is a plus)

• Clear, friendly communication that adapts easily across recruiters, operations leads,

and executives

• Organized and dependable, able to keep several onboardings moving at once

without losing the details

• Based in the US, with flexibility to overlap regularly with UK working hours

What Success Looks Like

• New Clean clients go live on time, following the standard methodology

• Configuration quality is consistent from one account to the next

• Clients reach their first merges quickly and understand how to govern them

• Fewer support tickets caused by misconfiguration or misuse

• The Manager, Product Consulting spends less time on routine delivery and more on revenue and product work

Broad & Madison

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Product Consulting Associate