Client Solutions Representative

Location: On-site

Type: Full-time

About the Role

Cache is looking for a Client Solutions Representative to be the front line of our client relationships. In this role, you'll be the trusted point of contact for our clients—understanding their needs, solving problems, and making sure every interaction leaves them confident they chose the right partner. You'll work cross-functionally with sales, support, and product teams to deliver solutions that keep clients successful and growing with us.

This is an on-site position, ideal for someone who thrives on face-to-face collaboration and building strong, lasting relationships.

What You'll Do

Serve as the primary point of contact for an assigned book of clients, managing relationships from onboarding through renewal
Understand each client's goals and recommend the right Cache products and services to meet them
Respond promptly to client inquiries, troubleshoot issues, and follow through until they're fully resolved
Partner with internal teams to advocate for client needs and relay feedback that shapes our offerings
Identify opportunities to grow accounts through upsells, cross-sells, and renewals
Keep accurate records of client interactions, accounts, and activity in our CRM
Monitor client health and proactively reach out to prevent churn and surface new opportunities

What We're Looking For

1–3 years of experience in client-facing roles such as account management, customer success, sales, or support
Excellent written and verbal communication skills
A genuine, problem-solving mindset and the patience to work through client challenges
Strong organizational skills and the ability to juggle multiple accounts and priorities
Comfort with CRM tools and basic office software
Ability to work on-site and collaborate in person with the team

Nice to Have

Experience in a technology, SaaS, or services environment
A track record of meeting retention or growth targets
Familiarity with the industries Cache serves

Why Cache

Competitive base salary plus performance incentives
Health, dental, and vision coverage
Paid time off and company holidays
Professional development and clear paths for growth
A collaborative, supportive team that invests in your success

Cache is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Pay: $36,000.00 - $40,000.00 per year

Work Location: In person

Cache Information Systems

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