Date Posted: December 8th, 2025

Location: Albany, NY (In-person)

Pay: From $60,320 per year

Job Type: Full-time

About Capital Gate Insurance Group:

Founded in 2011, Capital Gate Insurance Group has grown from an Auto & Home Insurance Brokerage into a leader in both personal and commercial insurance. With access to over 30+ carriers and a rapidly expanding team, we offer unmatched opportunities for career advancement and professional development.

Position Overview:

We are seeking a motivated Commercial Account Underwriter to join our Commercial Lines Team. In this role, you will process new business applications and manage our Excess & Surplus Lines book of business. This is an excellent opportunity for candidates with customer service experience and commercial insurance experience.

Key Responsibilities:

Process new business applications and issuance of insurance policies
Oversee Excess & Surplus Lines book handling all policies renewals
Working with underwriters to address Loss Control Recommendations
Handle customer service requests, policy adjustments, and payment processing
Explain coverage details and assist clients with claim questions
Maintain regular communication with assigned clients to understand and address their needs
Respond to complaints and resolve issues to ensure customer satisfaction and protect the company’s reputation
Collaborate with Account Executives and insurance carriers to process changes, endorsements, and premium adjustments
Issue certificates of insurance and process renewals and remarkets as needed
Complete all service requests and necessary insurance applications accurately and efficiently
Provide support to Account Executives to assure new business opportunities are won

Skills & Qualifications:

Previous experience in account management, underwriting, or customer service preferred
Strong communication and relationship-building skills
Excellent organizational and time-management abilities
Ability to multi-task and prioritize in a fast-paced environment
High attention to detail and accuracy
Problem-solving skills and initiative
Eagerness to learn and expand knowledge of commercial insurance
Positive, enthusiastic, and team-oriented attitude
Basic understanding of insurance concepts (commercial insurance a plus)

Benefits & Perks:

Capital Gate supports schooling and training for entry-level positions
Work with 30+ top carriers/markets
Competitive salary with bonus opportunities
Fully paid health insurance
401(k) & IRA plans with 4% company match
Dental, vision, and disability insurance
Paid time off: 1 week vacation in year one, 2 weeks in year two, plus sick/personal days
Paid holidays and appreciation days off
Flexible schedule and summer Friday hours (9AM–3:30PM)
Employee discounts on personal insurance
Fun, supportive team culture with regular appreciation events and activities
Opportunities for career advancement and professional growth

Ready to start your career with a growing leader in the insurance industry?

Apply today for an interview and learn more about us at www.cgig.com.

Supplemental Pay:

Bonus opportunities

Work Location:

In-person (Albany, NY), with flexible work-from-home options as needed

Pay: From $60,320.00 per year

Benefits:

401(k) 4% Match
Dental insurance
Employee discount
Health insurance
Health savings account
Paid time off
Retirement plan
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Customer service: 5 years (Preferred)
Commercial Insurance : 5 years (Preferred)
Insurance Agency : 5 years (Preferred)

License/Certification:

Property & Casualty License (Preferred)

Ability to Commute:

Albany, NY 12205 (Preferred)

Work Location: In person

Capital Gate Insurance Group

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