Project Manager - Retail Planning

Location: Remote - North America

Department: Professional Services - Planning

About the Role

We are looking for an experienced Project Manager to lead the successful delivery of Centric Planning implementations across North America. This role is responsible for managing complex enterprise software implementations for leading retailers, ensuring projects are delivered on time, within budget, and with exceptional customer satisfaction.

Working closely with Solution Architects, Technical Architects, Consultants, Customer Success and Sales, you'll guide customers through every phase of implementation while driving delivery excellence and helping evolve our Professional Services methodology.

What You'll Do

Lead end-to-end implementation projects for Centric Planning customers across North America
Own project scope, schedule, budget, risks, and resource planning
Build trusted relationships with customer executives, project sponsors and key stakeholders
Facilitate project governance, steering committee meetings and executive status reviews
Coordinate cross-functional delivery teams including functional consultants, technical architects and developers
Proactively identify project risks and develop mitigation strategies
Ensure projects are delivered with high quality while meeting customer expectations and commercial targets
Drive adoption of Project Management Office (PMO) standards, governance and best practices
Partner with Product, Customer Success and Global Delivery teams to continuously improve implementation methodologies
Support pre-sales engagements by contributing implementation strategies, project estimates and delivery approaches
Mentor junior project managers and contribute to building delivery excellence across the North American Planning practice

What We're Looking For

5+ years managing enterprise software implementation projects
Experience delivering SaaS or cloud-based enterprise applications
Retail Planning, Merchandise Planning, Supply Chain or Retail Technology experience preferred
Strong stakeholder management and executive communication skills
Proven ability to manage multiple concurrent projects
Experience with Agile, Waterfall or hybrid delivery methodologies
PMP, PRINCE2 or equivalent certification is an advantage
Willingness to travel occasionally to customer locations

Success in this Role

You'll thrive if you:

Build confidence with customers through clear communication
Stay calm and organized in complex environments
Balance customer success with commercial outcomes
Enjoy leading cross-functional teams
Continuously improve project delivery processes

Centric Software

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Project Manager - Retail Planning