JOB RESPONSIBILITIES

Project management

Participate in the design, development, and implementation of systems to protect CCHMC data.

Identify the appropriate resources needed to complete small projects.

Support the communication between internal and external parties on project related issues and developments.

Participate in developing and managing project plans.

Determine the scope and complexity of small to midsized projects.

Work with cross functional teams.

Understand incident response processes and procedures and assist in mitigating incidents when they occur.

Analysis

Analyze, design, implement, and maintain moderately complex systems that greatly improves clinical care and patient management.

Support system testing.

Document testing outcomes.

Work to develop technical solutions.

Work to design, write, and prepare complete user and technical documentation.

Analyze existing documentation and provide corrections and enhancement.

Utilizes Development lifecycle process, operating procedures and documentation to implement and support system solutions.

Technical support

Provide technical support and problem resolution assistance for production and process issues.

Troubleshoot and decipher error messages.

Identify required resources to resolve minor to midsized issues.

Utilizes appropriate Change Control methods to implement system solutions.

Serve as a resource person for and as a liaison between Cincinnati Children's departments and Information Services.

Support departmental efforts to improve customer satisfaction.

Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies.

Participate in on-call support rotation and handle incident resolution, problem determination and resolution during that time.

Customer support

Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support.

Adhere to and promote continual adoption of change management policies and procedures.

Model outstanding customer service behavior, including timely and effective follow-up with customers.

Knowledge Development

Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education.

Develop and maintain positive relationships, both internal and external to CCHMC.

Motivate people and encourage teamwork.

Work well with others andfostersa positive team environment.

Prepare oral and written presentations.

Conduct andparticipatein instructional seminars.

Developexpertisein several CincinnatiChildren's computer-based systems.

Perform other duties as assigned.

JOB QUALIFICATIONS

Bachelor's degree OR equivalent combination of education and experience

2+ years of work experience in a related job discipline

PREFERRED QUALIFICATIONS

Experience supporting cybersecurity operations within a healthcare, hospital, or highly regulated environment.

Experience with security incident response, threat detection, and vulnerability management processes.

Experience working with enterprise security tools such as SIEM, endpoint protection, vulnerability scanning, identity and access management, or email security platforms.

Experience with CrowdStrike Falcon or comparable endpoint detection and response (EDR) platforms.

Familiarity with cybersecurity frameworks and standards such as NIST, HIPAA, CIS Controls, or HITRUST.

Experience supporting cloud security initiatives in Microsoft Azure, AWS, or hybrid environments.

Experience reviewing and analyzing system logs, alerts, and security events to identify potential threats or vulnerabilities.

Experience with Active Directory, multi-factor authentication, privileged access management, or identity governance solutions.

Knowledge of networking concepts, firewalls, VPN technologies, and secure system configurations.

Experienceparticipatingin security audits, risk assessments, or compliance initiatives.

Experienceutilizingscripting or automation tools such as PowerShell, Python, or Bash to improve operational efficiency.

Strong written and verbal communication skills with the ability to explain technical concepts to non-technical audiences.

Demonstrated ability to work collaboratively across technical, operational, and clinical teams.

Relevant industry certifications preferred, such as Security+, CISSP, GSEC, CEH, GIAC, SC-900, AZ-500, or similar cybersecurity certifications.

Experience supporting on-call rotations and responding to critical security incidents in a fast-paced environment.

Experience with change management, documentation standards, and secure system implementation practices.

Primary Location

Remote

Schedule

Full time

Shift

Day (United States of America)

Department

IS Security & Compliance

Employee Status

Regular

FTE

Weekly Hours

*Expected Starting Pay Range

*Annualized pay may vary based on FTE status$74,297.60 - $94,744.00

Cincinnati Children's

Latest Jobs

Information Security Analyst II