Job Description

The Manager, Property Risk & Claims is responsible for identifying, investigating, analyzing, documenting, and mitigating operational risks across Cirrus Asset Management's multifamily and commercial property portfolio.

This position serves as the organization's primary internal risk management resource and is responsible for overseeing the claims lifecycle, conducting risk evaluations, implementing loss control measures, and minimizing financial exposure arising from property damage, liability, resident incidents, and other operational risks. The role partners closely with Regional Managers, Community Managers, Maintenance teams, clients, insurance partners, and executive leadership to improve incident response, strengthen claims visibility, reduce operational risk, and support proactive loss prevention efforts across the portfolio.

The Manager, Property Risk & Claims is responsible for developing scalable risk management processes that improve operational accountability, enhance incident reporting and documentation, reduce claims frequency and severity, strengthen risk awareness, and protect client assets. Through effective investigation, trend analysis, education, and corrective action planning, this role helps create a more proactive and sustainable approach to risk management across the organization.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Incident Investigation & Response

Investigate property-related incidents, claims, accidents, and operational risk events.
Conduct root cause analyses and identify contributing factors associated with incidents.
Coordinate incident response activities and ensure appropriate documentation is completed.
Develop and communicate corrective action recommendations to operational leadership.
Escalate significant risk exposures and emerging trends as appropriate.

Risk Assessment & Loss Prevention

Identify recurring operational risks and loss trends across the portfolio.
Conduct risk assessments and recommend strategies to reduce future incidents and claims.
Partner with Regional Managers, Community Managers, and Maintenance teams to implement risk mitigation initiatives.
Support proactive loss prevention efforts related to property operations, safety concerns, resident incidents, and operational exposures.
Monitor implementation and effectiveness of corrective actions.

Claims Coordination & Reporting

Maintain accurate claims tracking, documentation, and reporting processes.
Coordinate timely claim tendering and claims-related communications.
Serve as a central resource for claims information and reporting.
Assist with claims-related data requests supporting insurance renewals, underwriting reviews, and operational reporting.
Ensure claims information is accurate, complete, and consistently maintained.

SUCCESS MEASURES

Claims frequency reduction
Reduction in repeat incidents and recurring risk events
Incident response and investigation timeliness
Claims reporting accuracy and visibility
Claim tendering timeliness
Corrective action completion rates

WHAT SUCCESS LOOKS LIKE: Claims are identified, documented, and addressed more effectively. Operational leaders demonstrate stronger ownership of risk management responsibilities. Incident reporting becomes more accurate and actionable. Recurring risks are identified and mitigated before they become larger issues.

LEADERSHIP EXPECTATIONS

Demonstrates accountability, initiative, and ownership.
Builds credibility and influence across all levels of the organization.
Promotes proactive risk management and continuous improvement.
Influences operational behavior without relying on formal authority.

Qualifications

MINIMUM QUALIFICATIONS

Bachelor's degree preferred.
5-10 years of multifamily property management, risk management, claims management, operations, or related experience.
Demonstrated experience investigating incidents, claims, or operational issues.
Proven ability to take a proactive, solutions-oriented approach to risk management by identifying trends, conducting root cause analysis, and implementing sustainable risk mitigation strategies.
Strong analytical, investigative, and problem-solving capabilities.
Experience working cross-functionally with operational teams.
Strong written and verbal communication skills.
Ability to influence and drive accountability without direct authority.

KNOWLEDGE, SKILLS & ABILITIES

Risk Assessment & Loss Prevention
Incident Investigation & Root Cause Analysis
Claims Coordination & Documentation
Operational Risk Management
Data Analysis & Reporting
Microsoft Office Suite
Multifamily Property Management Operations preferred

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
This position operates in a primarily office-based environment and requires regular in-office presence at the Woodland Hills Corporate Office or designated Texas office location, as well as occasional travel to company communities and other business locations as needed. The role requires frequent communication, facilitation, presentations, and computer use. The employee must be able to remain in a stationary position for extended periods, operate standard office equipment, and communicate effectively in person, virtually, and in writing. Occasional lifting of up to 25 pounds may be required.

Additional Information

Location: Candidates must reside in Dallas, TX (DFW) or Los Angeles, CA areas.

Pay: $85,000 or more DOQ per year; performance-based bonus opportunities based on positive-outcome KPIs

Schedule: Monday - Friday 9:00 am - 6:00 pm

DISCLAIMER
The statements contained herein are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of duties, responsibilities, qualifications, or working conditions. Cirrus Asset Management reserves the right to modify responsibilities and requirements based on business needs.

Cirrus Asset Management

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