The City of Littleton is seeking a highly organized and self-motivated individual to become an integral part of Littleton Museum team as a part-time Business Support Assistant. This Business Support Assistant position furnishes information and provides excellent customer service to callers, visitors, and staff of the Littleton Museum.

The ideal candidate enjoys helping people, is resourceful, adaptable, and has the ability to manage multiple priorities and requests with a calm demeanor. You will excel in this role if you like to stay busy, don’t mind switching between tasks, and enjoy providing customer service for a variety of diverse stakeholders.

The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and a top place to raise a family. Learn more about everything Littleton has to offer at VisitLittleton.org. Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, see the 2025 Benefit Guide.

This part-time position will work 20 hours per week and is eligible for benefits, which includes medical, dental, vision, and paid time off, at 20-hour part-time rates.

The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.

Hiring pay range $21.00 - $22.05/hour.

This part-time position is non-exempt per FLSA and is eligible for overtime compensation.

Work Schedule: This part-time position works a two week rotating schedule with another Business Support Assistant alternating every other weekend off. This position is onsite, in person at the Littleton Museum. Teleworking options are not available for this position. Lunch break is 30 minutes, paid, and must be taken on site.

Week 1 - 8 hours on Friday and 8 hours on Saturday

Week 2 - 8 hours on Sunday, Wednesday, and Thursday

Rotating schedule with another Business Support Assistant.

Week 1: 16 hours

Week 2: 24 hours

Hours per pay period: 40

Application Deadline: Applications will be accepted until finalists are identified or the position is filled, but preference will be given to complete applications received by September 29, 2025. Those who do not apply by this date may or may not be considered.

Essential Duties & Responsibilities

Greets visitors and provides friendly customer service for museum patrons.
Answers phone, directs calls as needed, and returns voicemail messages.
Sells merchandise, operates a cash register, restocks gift shop, and keeps gift shop clean.
Assists with group reservations and coordinates payment.
Handles in-person event ticket sales.
May be responsible for opening and closing museum building. This may include but is not limited to arming and disarming the alarm system; locking and unlocking doors; turning on or shutting off lights; and clearing building of visitors.
Performs clerical work as assigned, such as printing mailing labels, distributing mail, assisting with bulk mailing, filing, sorting.
Keeps an eye on visitors for any behavior issues or concerns; ensures museum rules are followed.
Maintains supplies and cleanliness at front desk.
Works with volunteers and oversees their job tasks of welcoming visitors to the museum, answering the phone and in-person questions at the front desk.
Responds and assists visitors or staff in emergency situations by following written procedures.
Observes and follows established city and department policies and procedures in the daily conduct of the job.
Plans daily work schedule and establishes priorities to complete scheduled, assigned work with supervisor's guidance based on overall site and visitation needs.
Ability to work during the assigned work schedule and/or work additional hours during special events or as needed.
Availability to provide coverage for the other Business Support Assistant during time off or absences
Performs other assignments and projects as required.
May serve as an emergency worker.

Minimum Qualifications

High school diploma or equivalent; and
One (1) year previous work experience in a customer service and administrative support related position with excellent interpersonal skills; or
- An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.
Must be able to pass a pre-employment criminal background check.

Preferred Qualifications

Previous experience with customer service, cash handling, and retail.
Experience working in a museum, public building, and or a municipality.
Prior experience working with volunteers or volunteering at a museum.

Knowledge, Skills, Abilities

Ability to effectively and courteously communicate and interact with visitors, callers, and staff members who request information and services.
Ability to recall and communicate about programs, exhibits, and services.
Ability to operate equipment such as personal computer, telephone, and security alarms.

Working Environment & Physical Activities

The essential duties/activities for the position are performed indoors in a standard indoor office/reception area environment. Minimal outdoor work is performed while running errands to the Littleton Center in a personal vehicle in weather conditions that range from moderate to severe including rain, snow, ice, dust, heat.
Physical activities include the ability to: lift, carry, push, or pull objects weighing 10 pounds or less with or without assistance.

Equal Employment Opportunity

The City of Littleton is an Equal Employment Opportunity employer and intends to provide equal employment opportunities to all employees and job applicants regardless of age, ancestry, color, creed, disability, gender identity, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, military or veteran status, or any other status protected by applicable law, and to hire and retain the best-qualified individuals without regard to any of these factors. This prohibition includes unlawful harassment based on a protected class.

The City of Littleton will consider reasonable accommodations throughout the recruitment process and employment. Applicants and employees can request an accommodation by contacting Human Resources at 303-795-3857 or emailing hr@littletonco.gov.

Drug- and Alcohol-Free Workplace

The City of Littleton is committed to the health and safety of all its employees. To ensure a safe and productive work environment the city prohibits the use, sale, dispensation, manufacture, distribution or possession of alcohol, drugs, controlled substances or drug paraphernalia on any city premises or worksites. No employee shall report to work or be at work with alcohol or with any detectable amount of prohibited drugs in the employee's system. A detectable amount refers to the standards generally used in workplace drug & alcohol testing. This prohibition specifically includes marijuana, and decriminalized psychedelics whether used for medical purposes or obtained legally under state law.

City of Littleton

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Business Support Assistant (Part-Time, Littleton Museum)