The Principal Operations Business Partner plays a critical role in driving operational rigor and execution discipline across the Product and Specialist organizations. This role is designed for a strong self-starter who can operate independently, bring structure to ambiguity, and proactively identify and solve business problems.

This individual owns the operational frameworks required to track product adoption, ensure account hygiene, surface risks early, and drive accountability to outcomes. Success in this role requires sound judgment, strong problem-solving skills, and the ability to influence cross-functional leaders without reliance on prescriptive direction.

Key Responsibilities

Own and drive core operational cadences across Product and Specialist teams to review key deals, ensure effective handoffs, and improve execution quality

Establish and maintain operational rigor for tracking product adoption, account health, and execution risks

Define, track, and drive accountability to business KPIs, ensuring consistent performance measurement against targets

Lead end-to-end preparation for QBR/QPRs, annual planning, and ongoing account assignment governance

Proactively identify business risks, execution gaps, and friction points, surfacing issues early with data-backed recommendations

Translate ambiguous problems into clear processes, metrics, and action plans

Partner cross-functionally to close process gaps and drive durable solutions-not just recommendations

Document current- and future-state processes to establish scalable playbooks and operational standards

Assess downstream impacts to the field organization and drive targeted communication and enablement as needed

Qualifications

Proven experience leading complex, cross-functional initiatives between Product Organizations and Go-To-Market teams
Operational mindset, push for standardization and cross-team alignment, drive alignment when no natural owner exists
Ability to frame risk and recommendations at strategic level (more advisory/trusted advisor than just data support); bridge between product strategy and field reality / tools

Demonstrated success operating as a self-starter, prioritizing work effectively across multiple high-stakes initiatives

Strong problem-solving and analytical skills, with the ability to break down complex or ambiguous issues into executable actions

Track record of creating structure where none exists and improving operational discipline at scale

Ability to influence across multiple functions and leadership levels without formal authority

Data-driven mindset with experience defining KPIs and using insights to guide leadership decisions

Comfortable operating in fast-paced, high-growth, and evolving environments

Requirements

Bachelor's degree required; advanced degree a plus

12+ years of progressive experience in operations, business analytics, or a related field within a technology or high-growth environment

Proven success executing high-impact initiatives that require cross-departmental alignment

Strong written, verbal, and executive-level communication skills

Ability to work independently with minimal oversight while partnering effectively across teams

Cloud Software Group

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