We are a real estate YouTube marketing agency that helps real estate agents generate leads through consistent, high-quality YouTube content.

We handle the strategy, editing, SEO, thumbnails, channel management, lead magnets, and backend execution for our clients. The one thing clients are responsible for is filming.

That is where this role comes in.

We are looking for a Client Accountability & Success Manager who can help our clients stay consistent, hold them accountable to their filming schedule, check in with them regularly, and make sure our team has the information needed to deliver great results.

This role is part accountability coach, part client success manager, and part communication bridge between clients and our internal team.

What You’ll Be Doing: Client Accountability

Your main focus will be helping clients stay consistent with filming.

Many of our clients are busy real estate professionals. They know they should be filming, but some need extra follow-up, encouragement, reminders, and accountability to stay on track.

You will:

Follow up with clients who are behind on filming
Keep clients accountable to their weekly video goals
Send friendly reminders by email, text, or internal messaging tools
Track which clients are filming consistently and which ones need support
Help clients get back on track when they fall behind
Make clients feel supported, not pressured or blamed
Communicate the importance of consistency in a clear, encouraging way

Client Success

You will also help maintain a strong relationship with clients and make sure they feel taken care of.

You will:

Check in with clients regularly
Listen for feedback, concerns, or questions
Relay client feedback to the correct internal team members
Help identify small issues before they become bigger problems
Make sure clients understand what is needed from them
Support the client experience after onboarding
Help improve retention by keeping clients engaged and supported

Internal Communication

You will act as a bridge between the client and our internal team.

You will:

Update the team when a client gives feedback
Let the team know when a client is behind on filming
Help organize client notes and follow-up tasks
Assist with small miscellaneous admin or client success tasks as needed

Who This Role Is Perfect For

This role is a great fit for someone who is:

Friendly, organized, and consistent
Comfortable following up with people without feeling awkward
Good at holding people accountable in a positive way
Strong at written communication
Detail-oriented and reliable
Able to keep track of many clients at once
Comfortable working with real estate professionals
Calm, patient, and professional with clients
Good at spotting when someone needs extra support

You do not need to be a YouTube expert, but you should be comfortable learning how our process works and why filming consistency matters so much for client results.

What We’re Looking For

Required:

Strong English communication skills
Experience in client success, customer service, account management, coaching, admin, or a similar role
Very organized and good at follow-up
Comfortable using online tools like Slack, Google Sheets, Notion, CRM systems, or similar platforms
Reliable, proactive, and able to work independently

Nice to have:

Experience working with real estate agents
Experience in marketing, social media, YouTube, or content creation
Experience with remote teams
Experience managing client accounts or client communication

The Type of Person Who Will Win In This Role

The right person is not just checking boxes. They care about client success.

You should be the type of person who thinks:

“Hey, this client has not filmed in two weeks. I should follow up and help them get back on track.”

Or:

“This client seems frustrated. I should make sure the team knows and we solve this before it becomes a bigger issue.”

We want someone who is proactive, warm, organized, and genuinely good at keeping people moving forward.

Why This Role Matters

When our clients film consistently, we can get them great results.

Our team is strong at YouTube strategy, editing, SEO, and channel management. But if clients do not film, we cannot create the content needed to help them grow.

Your job is to help make sure clients stay consistent, feel supported, and continue moving forward.

Compensation

This role offers a base salary of $3,000 to $4,000 per month, depending on experience.

In addition to the base salary, this role includes quarterly performance bonuses tied to specific KPIs.

Quarterly bonuses can range from $0 up to 30% of your monthly salary, depending on performance, consistency, client accountability results, and overall impact in the role.

Please apply with your resume and a short note explaining why you think you would be a strong fit for this role.

Pay: $36,000.00 - $48,000.00 per year

Work Location: Hybrid remote in Palmas del Mar, PR

Cyber Management LLC

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