The Group Sales Account Executive’s main responsibility is to produce group ticket revenue by developing and maintaining relationships with businesses and the community in the Dallas/Fort Worth market.

Primary Duties / Responsibilities

Meet all sales goals as assigned.
Meet customer contact metrics as assigned
Set appointments over the phone with decision makers, consistently meeting the weekly goals for sales appointments, either at the stadium or at the client site.
Provide excellent customer service throughout the sales journey from beginning of sale to event date.
Maintain all customer, data, agreements and fulfilment utilizing Salesforce CRM
Set appointments over the phone with decision makers, consistently meeting the weekly goals for sales appointments, either at the stadium or at the client site.
Execute sales campaigns and training set by leadership. *
Educate prospects on groups benefits and ticket usage best practices.
Provide outstanding customer service to all ticket accounts and fans.
Maintain a detailed database of our members and document all touch points in CRM.
Return all phone calls/e-mails within 24 business hours.
Perform game-day responsibilities, including entertaining clients and creating new business opportunities.
Develop relationships and partnerships with local civic and corporate contacts.
Maintain or exceed daily/weekly hustle metrics as assigned by leadership.
Follow the contact management guidelines.
Participate and contribute to weekly sales and service department huddles and training sessions.
Attending off-site events to generate sales leads.
Other duties may be assigned.

Game Day Duties/Responsibilities

Assists with sales tables and manage fan experiences
Providing customer service to clients, members and fans
Prolonged standing, walking, and extended work hours.
Must be available to attend all home games for Dallas Wings, as well as attend most community events. Games & events may take place on nights, weekends, and/or holidays.

Reporting Relationships

This position reports to: Sr. Directior, Ticket Sales & Service

Do Other Positions Report to This Position? _X_No _ Yes

If so, what titles report to this position and how many of each?

Job Requirements

Formal Education: Bachelor's degree from a four-year college or university, and/or equivalent combination of education and experience
Relevant Work Experience:
A minimum of (1) one years of sports sales experience and/or relevant experience required
Sports experience preferred
Work Location & Hours: Work is performed in the community, office and/or at one of the arenas as determined necessary by the Company. Must be available to attend all home games for Dallas Wings, as well as attend company events. Games & events may take place on nights, weekends, and/or holidays.

Ideal Candidate Attributes/Competencies

Results oriented mindset
Excellent Written & Verbal Communication required, including the ability to adjust communication style to audience style to ensure effective dialog.
Excellent organizational skills & attention to detail.
Excellent time management skills with proven ability to meet deadlines.
Ability to act with integrity, professionalism, and confidentiality
Ability to adapt in a fast paced, ever-changing environment
Ability to represent the organization as a brand ambassador.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at a time.
Prolonged periods of standing and walking
Hearing, seeing, reading, writing, concentration, comprehension, and talking with clear speech.
Planning, organizing, interpreting data, making decisions, problem-solving, and composure under deadlines/stress.
Indicates essential functions of job

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Dallas Wings

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Group Sales Account Executive