Job Title:

IT Field Technician 2

Location:

90 mile radius of Madison, WI

IT Field Technician 2

Company Overview

Dependable Solutions specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners in Wisconsin, Iowa, and Minnesota.

Dependable is committed to providing each and every one of our clients with high quality service and support.

Principles that Guide Us

The following serve as a foundation for our relationships with each other and the action we take in the world.

Of the things we think, say or do:

Is it the truth?
Is it fair to all concerned?
Will it build goodwill and better friendships?
Will it be beneficial for all concerned?

Position Summary

The IT Field Technician 2 is an integral part of the Dependable Solutions team. This position mixes business client interaction, desktop support, server support, and help desk.

You will work to foster a positive environment that supports teamwork, collaboration and a high-quality customer service.

Education and Professional Experience

Associate Degree or equivalent experience required. A minimum of 2-year hands-on experience a plus.

Professional and Personal Traits

Must possess a high degree of flexibility and ability to work with constantly changing environments.
Must have exceptional verbal and written communication skills.
Must demonstrate a high degree of time management and organizational skills resulting in the ability to prioritize multiple projects.
Must be a problem solver and possess critical thinking skills.
Must have the ability to work effectively and efficiently under pressure and stress while maintaining a calm, professional demeanor.
Must be a self-starter.
Must have demonstrated ability to work independently and with teams, interchangeably.
Must have a "roll up your sleeves and let's get the job done right" type attitude.

Essential Duties and Responsibilities

Work with business customers to provide excellent customer service.

Take ownership of tickets assigned tasks and follow through to ensure completion

Perform onsite work required by ticket escalation to Field team

Perform computer installations/migrations

Prioritize daily tasks and tickets.

- Review daily tickets

- Review projects

Work in partnership with the team to identify processes that could lead to an increase in efficiency.

Help determine business customer technical needs and provide them with appropriate solutions or escalation to appropriate staff.

Install hardware and software as well as troubleshoot hardware and software problems when they arise.

Test computers peripherals, hardware and software to ensure that they are working appropriately.

Upgrade software, patches and operating systems.

Answer tickets and emails pertaining to customers’ technical problems.

Maintain documentation of technical maintenance procedures carried out.

Provide smart hands for Remote, Server, and Network teams

Take ownership of assigned clients

Work with and lead team on projects

Provide escalation for IT Field Technician 1

Escalate to Server and Network teams accordingly

Utilize resources and delegate appropriately

Develop and lead team on projects

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Retirement plan
Vision insurance

Experience:

Active Directory: 2 years (Preferred)
Microsoft Windows Server: 2 years (Preferred)
Desktop administration: 3 years (Preferred)
IT project management: 1 year (Preferred)

Work Location: On the road

DEPENDABLE SOLUTIONS, INC.

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