Customer Success Manager

Company: DripJobs

Location: Remote

Type: Full-Time

FILL THIS OUT TO APPLY: https://form.jotform.com/252923795620160

About DripJobs

DripJobs is a fast-growing software company helping home service businesses streamline their sales, communication, and operations through automation. We serve contractors who want more than just a CRM. They want a system that helps them create a better customer experience, improve follow-up, win more jobs, and run a more organized business.

At DripJobs, our mission is to help contractors create freedom in their businesses through powerful systems and automation.

Position Overview

We are looking for a Customer Success Manager who is passionate about helping customers get results. This person will play a key role in onboarding, supporting, retaining, and growing our customer base by making sure users understand how to use DripJobs effectively and consistently.

The ideal candidate is proactive, organized, a strong communicator, and genuinely enjoys helping customers succeed. This role requires someone who can build relationships, solve problems, identify opportunities, and drive adoption of the platform.

Key Responsibilities

Own relationships with assigned DripJobs customers and serve as their main point of contact
Guide new customers through onboarding and help them get fully set up for success
Ensure customers are actively using the platform and implementing key features
Conduct check-in calls, strategy calls, and success reviews with customers
Help customers understand best practices for automation, pipeline management, estimating, follow-up, and workflow setup
Monitor customer health, engagement, and usage to identify risks early
Proactively reach out to customers who show signs of low engagement or churn risk
Work closely with support, onboarding, product, and sales teams to ensure a smooth customer experience
Identify upsell, expansion, and referral opportunities when appropriate
Document customer interactions, needs, and success plans clearly inside company systems
Collect customer feedback and communicate trends, pain points, and feature requests to the product team
Help improve retention by driving customer outcomes and long-term value

Qualifications

2+ years of experience in customer success, account management, client services, or a related customer-facing role
SaaS experience preferred
Strong communication and relationship-building skills
Comfortable leading Zoom calls, trainings, and strategic conversations
Highly organized and able to manage multiple customer accounts at once
Strong problem-solving skills and ability to think proactively
Ability to explain software in a simple, helpful, and confident way
Experience working with CRMs, automation tools, or business software is a plus
Experience in home services, construction, or a related industry is a plus
Self-starter with a positive attitude and a heart to serve customers

What Success Looks Like in This Role

Customers get onboarded smoothly and quickly
Customers actively use DripJobs and understand its core features
Retention improves because customers see value and results
At-risk accounts are identified early and re-engaged
Customers feel supported, confident, and connected to the DripJobs team
Expansion and referral opportunities increase through strong relationships

Why Join DripJobs

Be part of a growing software company making a real impact in the home service industry
Help business owners create more freedom and better systems in their companies
Join a team that values innovation, service, growth, and execution
Opportunity to grow with the company and make a meaningful contribution

How to Apply
FILL OUT THIS FORM:

https://form.jotform.com/252923795620160

DripJobs

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Customer Success Manager