TITLE: UX Program Manager

About the Role

We are seeking a strategic and highly operational UX Program Manager to help scale experience delivery across our product ecosystem.

This role will lead operational programs supporting Product Design, UX Research, and Design Systems teams by building scalable workflows, governance models, prioritization frameworks, and AI-enabled delivery practices.

The ideal candidate combines systems thinking, operational leadership, UX fluency, and cross-functional program management expertise. You will partner closely with Product, Engineering, Accessibility, Research, and Design leaders to improve organizational effectiveness, design consistency, delivery velocity, and user experience quality at scale.

Potential Locations: Boston MA, Columbia SC, Bolivar MO.

What You'll Do

UX Platform & Program Leadership

Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams

Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives

Improve visibility into priorities, dependencies, risks, and overall UX delivery health

Design Systems & Backlog Operations

Support Design Systems governance, adoption, release coordination, and component lifecycle management

Oversee UX and Design System backlog prioritization, intake, and roadmap alignment

Partner with Product and Engineering leadership to balance strategic initiatives, accessibility, technical debt, and delivery priorities

AI-Enabled Workflow & Operational Excellence

Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams

Establish scalable operational frameworks, quality standards, metrics, and reporting practices

Drive continuous improvement initiatives that enhance delivery efficiency, collaboration, and experience consistency

What You've Done

Required Qualifications

5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management

Experience supporting Product Design and/or Design Systems organizations

Strong understanding of agile product development and cross-functional delivery models

Experience managing complex programs across distributed teams and stakeholders

Excellent communication, facilitation, and organizational leadership skills

Strong systems-thinking mindset with the ability to improve operational scalability

Preferred Qualifications

Experience working with enterprise-scale Design Systems

Familiarity with AI-assisted workflow tooling and automation practices

Experience with accessibility governance and UX quality standards

Knowledge of Product Operations or platform delivery models

Experience with operational analytics and delivery metrics

Familiarity with tools such as Figma, Azure DevOps, Jira, Confluence, Mural, Aha, or Linear

Knowledge, Skills, Abilities and Behaviors

Strong understanding of UX, Design Systems, and product development lifecycles

Experience leading cross-functional programs across UX, Product, and Engineering teams

Ability to manage and prioritize UX and Design System backlogs at scale

Knowledge of DesignOps, ProductOps, and operational governance practices

Experience improving workflow efficiency, delivery processes, and operational scalability

Familiarity with AI-assisted workflows, automation, and intelligent operational tooling

Strong systems-thinking and organizational problem-solving abilities

Ability to establish operational frameworks, standards, and governance models

Excellent communication, stakeholder management, and executive presentation skills

Ability to manage complex dependencies, risks, and competing priorities

Experience using tools such as Figma, Jira, Confluence, Miro, Airtable, or similar platforms

Knowledge of accessibility standards, UX quality practices, and experience consistency principles

Ability to use metrics, reporting, and operational analytics to drive decision-making

Strong collaboration and leadership skills in highly matrixed environments

Ability to balance strategic planning with hands-on operational execution

Success in This Role Looks Like

UX teams operate with greater clarity, consistency, and efficiency

Design System adoption increases across product teams

Cross-functional initiatives execute with improved alignment and predictability

Operational overhead and delivery friction are reduced

AI-enabled workflows improve productivity without compromising quality

Leadership gains visibility into UX health, priorities, and delivery outcomes

Product experiences become more scalable, accessible, and consistent

Why Join Us

You'll help shape the operational foundation for how modern product experiences are built and scaled. This role sits at the intersection of UX, systems thinking, operational strategy, and AI-enabled transformation.

You'll work alongside leaders across Product, Design, and Engineering to build the next generation of experience delivery capabilities.

Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law.

For reference, the expected salary range for this position is generally positioned as follows based on candidate location:

135,900 - 194,200 Candidates living in the Boston, New York City-Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas
129,500 - 185,000: Candidates living in Chicago, Dallas-Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont
123,100 - 175,900: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin
109.000 - 170,400: For all other U.S. locations

This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility.

Final compensation will be determined based on the factors outlined above and in accordance with applicable law.

Duck Creek Technologies offers a comprehensive benefits package, which includes:

Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time
Employee Assistance Program (EAP)

Benefits eligibility and offerings may vary based on role and location.

The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified.

Duck Creek Technologies

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