About the Role

We are seeking a detail-oriented and proactive Logistics Coordinator to support daily logistics and fulfillment operations. This role is responsible for ensuring orders are processed accurately, shipments move efficiently, and warehouse operations stay aligned with internal priorities.

The Logistics Coordinator works cross-functionally with Sales, Marketing, Warehouse Operations, Customer Support, and Engineering to coordinate shipments, track deliveries, resolve operational issues, and maintain visibility across logistics workflows. This role reports directly to the Supply Chain Manager.

We are looking for someone who is organized, proactive, and capable of managing multiple operational tasks while thinking critically to troubleshoot issues and keep logistics operations running smoothly.

Key Responsibilities:

Order Processing & Fulfillment Coordination

Manage daily order flow and ensure orders move accurately through fulfillment systems
Coordinate with the warehouse team to ensure orders are fulfilled and shipped accurately and on time
Monitor shipments and maintain tracking visibility across domestic and international orders, providing updates to internal teams as needed
Review and resolve order exceptions or processing issues
Coordinate carrier pickups and shipment scheduling with the warehouse team
Verify shipping addresses and required contact details prior to shipment
Maintain shipment tracking records for internal visibility
Process and coordinate shipments from the office including demos, replacements, and sample units
Coordinate trade show shipments in collaboration with Marketing and the warehouse

Warehouse Coordination & Operational Support

Serve as the primary coordination point between Supply Chain and warehouse operations by communicating shipment priorities and operational updates
Act as the first escalation point for fulfillment issues or delays, escalating complex issues when needed
Track incoming inventory and communicate expected arrival timelines
Monitor warehouse shipping material levels

Systems & Operational Support

Monitor logistics systems and identify order processing or shipment workflow issues
Initiate troubleshooting steps for system or integration issues and escalate when needed
Administer company return processes and monitor returns across sales channels
Coordinate warehouse receipt and processing of returned goods
Coordinate replacement shipments when required
Manage carrier damage claims and shipment issue investigations
Respond to operational inquiries from marketplace platforms and escalate issues impacting account health

Inventory, Demo Device & Sample Management

Track demo device inventory and internal sample equipment
Monitor demo shipments and returns associated with customer evaluations
Maintain organization of devices, accessories, and shipping materials stored in the office

Required Qualifications

High school diploma required; Bachelor’s degree in Supply Chain, Business, or related field preferred
1–3 years of experience in logistics, shipping, or fulfillment in a fast-paced operational environment
Experience working with shipping platforms, order management systems, or inventory systems
Familiarity with domestic and international shipping processes
Exposure to ERP or logistics management systems
Strong proficiency in Microsoft Office, particularly Excel
Strong attention to detail and ability to manage multiple operational priorities
Excellent communication skills
Hands-on experience coordinating shipments or order fulfillment operations is strongly preferred

Candidate Profile

Highly organized and detail-oriented
Proactive and comfortable working independently
Able to follow evolving processes while also using initiative to solve problems
Resourceful in troubleshooting operational issues using available tools and internal resources
This role is best suited for someone who enjoys operational problem-solving, coordinating across teams, and ensuring logistics processes run smoothly day-to-day.

Embrava

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