Solutions Consultant – Retail Software (Product Adoption)

We build retail software used by real businesses every day. Our platform is moving to modular apps across POS, WMS, purchasing, promotions, and integrations. The software exists. The opportunity is making sure customers actually use it.

We’re looking for a consulting-style, hands-on problem solver who likes working with customers, understands business processes, and enjoys turning real needs into working software with engineers.

What you’ll do

Work directly with retail customers to understand how their business operates
Demo apps and guide customers through real workflows
Identify gaps, bugs, and missing functionality blocking adoption
Translate customer needs into clear specs and engineering tickets
Work closely with engineers to prioritize, test, and validate fixes
Collaborate w/ support team to spot adoption and expansion opportunities
Push items forward until customers are live and actively using the product

The profile we’re looking for

2-4 years in a consulting, implementation, or solutions role
Experience with retail at management level, e-commerce, POS, ERP, WMS, or SaaS platforms
Software Engineer, project manager, business analyst looking for new career paths
Strong understanding of business processes and workflows
Comfortable on customer calls and technical discussions
Able to demo software, write tickets, and test functionality
Proactive, organized, and willing to own problems end to end

This role is not for you if

You need constant direction
You only want to analyze or plan
You avoid customer interaction
You prefer narrow responsibilities

Why this role matters

You’ll sit between customers and engineering. Your work directly influences product direction, customer success, and what gets built next. This role has real ownership and real impact.

Pay: $40,000.00 - $60,000.00 per year

Benefits:

401(k)
Health insurance
Paid time off

Work Location: In person

Erply

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