About the Company

Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. North America headquarters is located in Cincinnati, OH. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.

About the Role

We are looking to add a Technical Support Engineer for our Cincinnati, OH location

Responsibilities

Provide technical support via phone and email
Create support tickets using our CRM database and follow up on open tickets on a timely basis
Escalate problems to 2nd tier support when required
Provide remote assistance for software diagnostics using TeamViewer and other tools
Perform repairs and prepare loaner equipment
Assist our field service engineers with sending parts/tools when required
Focus is on our combustion analyzers (carbon, nitrogen, sulfur)

Qualifications

Associate’s degree in electronics, megatronics, chemistry / chemical engineering or equivalent
A Bachelor’s degree in chemistry / chemical engineering is preferred
An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience

Required Skills

Previous experience with C/N combustion analyzers is a definite plus
Mechanically inclined with the ability to troubleshoot and repair instrumentation
Affinity towards learning new software programs
Ability to provide first line technical customer support via phone and email
Reliable and dependable, self-motivated, capable of working unsupervised as part of a team
Professional appearance and attitude
Excellent verbal and written communication skills

Pay range and compensation package

We offer a challenging and dynamic career within a growing multinational organization, an open and collegial environment working with industry leaders, and a competitive salary with benefits. Salary range is between $60,000 and $70,000.

Equal Opportunity Statement

Velaris is committed to diversity and inclusivity in the workplace.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Retirement plan
Vision insurance

Work Location: In person

EST Analytical

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