Job Description

Eurofins Built Environment Testing is seeking a Client Relations Executive in the Pacific Northwest. Candidate can be located in Seattle, WA or Portland OR.

The Client Relations Executives are the primary point of contact for all Eurofins Built Environment Testing clients. They should be well spoken, knowledgeable, responsive, and proactive in communicating with clients to provide total client satisfaction.

Essential Duties and Responsibilities:

Must have a deep understanding of the internal operational capabilities and limitations and be well versed in the service capability matrices of the various lab locations.
Participate in the overall sales process of creating accounts through direct discussions with clients and in coordination with the Sales Team
Manage and provide timely responses to client inquires and ensure resolution of issues or complaints related to the management of projects and status of work in progress.
Responsible for maintaining clients' accounts with up-to-date account preference information.
Work closely with Laboratory Support to ensure proper receipt and login of samples.
Have the ability to answer common technical questions, facilitate problem resolution, and coordinate technical details with the laboratory staff.
Develop strong business relationships and familiarity with clients to further enhance client service and sales.
Ensure that clients receive the proper sampling supplies by coordinating requests for products.
Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management to help monitor client retention

Qualifications

BS degree in Biology or related science REQUIRED
Experience: 2-5 years minimum Customer Service preferred
Experience working in the Indoor Air Quality field is preferred
Familiarity with a laboratory setting is preferred
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Travel within California and to Arizona will be required during training

Additional Skills:

Excellent written and verbal communication skills
Computer literate (Office suite, Adobe PDF)
Prioritization and on-time execution of tasks
Problem-solving and solution orientation
Demonstrated ability to sell solutions as a result of active listening
Strong interpersonal skills (people, social, emotional intelligence)
Team player who can self-motivate
Performs well under pressure; thrives in fast-paced environment

Additional Information

Compensation Range: $81,000 annual salary

Position is full-time and onsite in-office, Monday - Friday 8:00am - 5:00pm. Qualified candidates currently living within a commutable distance to either Seattle, WA or Portland, OR are encouraged to apply.

Travel within California and to Arizona will be required during training

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base compensation may vary based upon, but not limited to, relevant experience and skill set, base compensation of internal peers, business sector, and geographic location.

We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don't match 100% of the requirements? Don't hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in "Testing for Life," our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins' commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same-serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Eurofins

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Client Relations Executive - Eurofins Built Environment Testing - Pacific Northwest