HVAC Customer Service Representative

This new full-time position seeks an experienced HVAC technician that is willing to join our team as a part of the customer service department. This individual is expected to help other technicians needing help assembling or repairing products by offering advice through the phone or email.

This position is expected to working on-site in our HQ. Compensation is negotiable.

Day-To-Day Expectations:

Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.

Receives customer requests over phone or email and courteously troubleshoots them
Records customer service tickets and follows up with issues until resolved within expected timeframe
Determines customer needs and matches appropriate skillset to the need.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Maintains consistent communication technical department team and management.
Reconciles all service requests daily.
Supports administration and resolution of warranty claims.
Processes orders of spare parts, corresponding payments, and shipping
Provide additional service administration support, as assigned.

Required Skills:

Experienced HVAC technician (be able to trouble shoot mini splits and split systems)
Strong customer service skills
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Able to work independently
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Able to prioritize work activities based upon financial impact to desired business goals.
Must have the ability to multitask with diplomacy, cooperation, and persistence.
Proficient with Microsoft Excel and Outlook
Speaking Spanish is not required, but it is a plus

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

HVAC Customer service: 3 years (Required)

Language:

English (Required)
Spanish (Preferred)

License/Certification:

HVAC Certification (Preferred)

Ability to Commute:

Doral, FL 33172 (Required)

Ability to Relocate:

Doral, FL 33172: Relocate before starting work (Required)

Work Location: In person

Everwell Parts, Inc.

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