Are you looking to embark on the next stage of your career? Apply now to take the next step!

Fiberutilities Group (FG) is actively hiring a Client Success Engineer to join its growing team in Cedar Rapids, IA.

As the Client Success Engineer, you will ensure smooth implementation and performance of voice and data solutions, provide technical support, resolve issues, and build strong client relationships to drive retention.

FG is a client-obsessed, mission-driven network solutions firm with a strong emphasis on trust, measurable outcomes, and long-term partnerships, especially in healthcare and public-sector connectivity.

Benefits:

Health, dental, and vision insurance
Paid time off
401K plan with company match
Short-term and long-term disability insurance
Eligible for annual bonus

Job Duties:

Manage onboarding and implementation of telecom solutions
Provide technical support and resolve service issues
Monitor performance and optimize services
Partner with internal teams to support clients
Drive customer satisfaction and retention

Job Requirements:

5-7 years of network or sales engineering experience in telecom or managed services
1+ years of network client management experience
Experience with building LAN/WAN solutions preferred
Experience engaging directly with CIOs and IT leaders in solution-selling environments
Bachelor’s degree in information systems, or related field preferred

Excited to bring your expertise to a role that makes a difference? Join FG and thrive in a collaborative, rewarding environment!

We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

This position may require at least a monthly visit to the Cedar Rapids office. Are you comfortable with that?
Do you have experience selling into or supporting customers in the healthcare industry?

Education:

Bachelor's (Preferred)

Experience:

building LAN/WAN solutions: 5 years (Preferred)
network client management: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location: Hybrid remote in Cedar Rapids, IA 52410

Fiberutilities Group (FG)

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Client Success Engineer