Position Summary

The Personal Banker serves as a trusted financial partner to customers by delivering exceptional service, building long-term relationships, and providing personalized banking solutions. In a community bank environment, this role emphasizes local engagement, customer education, and consultative selling while supporting branch operations and compliance standards.

Key Responsibilities

Build and maintain strong relationships with new and existing customers by understanding their financial needs and goals
Open and service consumer deposit accounts, including checking, savings, certificates of deposit, and IRAs
Identify opportunities to recommend appropriate banking products and services such as loans, credit cards, smart cards, digital banking, etc.
Conduct needs-based conversations and financial reviews to support customer financial well-being
Process routine transactions and provide account maintenance support accurately and efficiently
Assist customers with online and mobile banking tools, promoting digital adoption
Ensure compliance with all bank policies, procedures, and regulatory requirements (BSA, AML, CIP, OFAC, etc.)
Participate in community events, relationship-building activities, and local outreach as needed
Collaborate with branch staff to achieve individual and team performance goals
Maintain confidentiality and professionalism in all customer interactions

Required Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–3 years of experience in retail banking, financial services, or customer-facing sales role preferred
Strong interpersonal, communication, and listening skills
Demonstrated ability to build trust and rapport with customers
Basic knowledge of consumer banking products and services
Proficiency with banking systems, Microsoft Office, and digital tools
Ability to work in a fast-paced, customer-focused environment
Attention to detail and strong organizational skills

Preferred Qualifications

Experience in a community bank or local financial institution
Prior account opening and/or consumer lending experience
Understanding of regulatory and compliance requirements
1-3 years of retail experience is a plus

Core Competencies

Customer Focus
Relationship Management
Ethical Judgment
Sales & Service Balance
Community Engagement
Team Collaboration

Working Conditions

Office-based branch environment
Prolonged periods of sitting and computer use
Occasional lifting of up to 25 pounds
Flexible scheduling may include occasional evenings or Saturdays

Equal Opportunity Statement

First Exchange Bank is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Pay: $13.00 - $16.00 per hour

Benefits:

401(k)
Bereavement leave
Dental insurance
Health insurance
Health savings account
Life insurance
Paid sick time
Paid time off
Vision insurance

Work Location: In person

First Exchange Bank

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