Position/Title: ServiceNow Trainer
Emp. Status: 3-6 months contact to hire (CTH) --- Full time
Schedule: Schedule: Remote
Work Authorization Required: Indian citizen

Key Responsibilities:

Serve as a ServiceNow trainer, delivering high-quality training sessions to users.
Possess extensive experience in conducting ServiceNow fundamentals training and Advanced ServiceNow training, covering deep-level ServiceNow platform concepts and basic to advanced ServiceNow scripting.
Gain hands-on experience working on at least two to three modules from the following areas: IT Service Management, IT Operations Management (CMDB Discovery), IT Asset Management, HR Service Delivery, Service Portfolio Management, SecOps (Threat, Vulnerability response, SIR), and Customer Service Management.
Design, create, edit, and publish engaging learning content in various formats to facilitate the adoption of new and enhanced ServiceNow capabilities.
Develop and maintain knowledge content within the ServiceNow knowledge base for easy consumption by end users.
Support operations and maintenance (O&M), development, modernisation, and enhancements (DME) of ServiceNow modules, including SecOps, IRM, and CAM.
Collaborate with cross-functional teams to integrate enterprise tools and cloud services (e.g., AWS, Azure, Salesforce) into the ServiceNow environment.
Ensure training aligns with Agile methodologies and best practices in ServiceNow configuration and usage.
Deliver performance-based outcomes focused on ServiceNow best practices, resiliency, and user adoption.

Qualifications:

Deep understanding of the ServiceNow platform, including associated modules and capabilities.
Proven ability to create and deliver effective training content tailored to diverse audiences.
Demonstrated experience in developing learning materials and publishing knowledge content to enhance user engagement and platform adoption.
Certification ServiceNow authorised trainer (required)
Proficiency in building and maintaining knowledge bases within the ServiceNow platform

Preferred Skills:

Familiarity with Agile practices and methodologies.
Knowledge of integrating enterprise tools and cloud services with the ServiceNow platform.
Strong communication and collaboration skills to engage with technical and non-technical stakeholders

Education and Certifications Required: CS Graduate or Equivalent, ServiceNow Certification is Preferred

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