About the Role

We're hiring a master's-level clinician to join our Growth team as a Sr. Clinical Access Specialist. This role sits at the front door of care and is critical to our ability to serve families quickly and well.

You'll partner closely with our Admissions Specialists to help patients move efficiently from initial assessment to admission. As the clinical owner of post-assessment coordination, you will complete collateral outreach for complex cases, gather additional clinical information, engage caregivers and community stakeholders, and address barriers that may otherwise delay access to care.

In addition, you will serve as a subject matter expert on Flourish's state contracts and admission requirements, applying a clinical lens to contractual obligations and helping ensure patients are connected to the right care. You will regularly communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, and other external stakeholders throughout the admissions process.

Your work directly impacts access-helping families move forward instead of getting stuck.

This role is ideal for clinicians who:

Enjoy assessment, formulation, and clinical decision-making
Are energized by helping families say "yes" to care when it's appropriate
Can balance clinical rigor with speed, empathy, and practicality
Have experience working with underserved populations
Are comfortable navigating non-clinical complexities and implementing motivational interviewing to overcome these challenges; including showing up to appointments, ambivalence towards treatment, and low engagement.

What You'll Do

Complete brief mental health assessments, triage, and obtain collateral clinical information for adolescents, young adults, and families via telehealth
Complete timely, high-quality documentation and follow-up for each clinical interaction
Determine clinical fit, risk level, and appropriate next steps-within Flourish or through external referrals
Serve as the clinical subject matter expert on state-specific contracts, admission pathways, eligibility requirements, and referral processes
Communicate with referral sources, managed care organizations, state agencies, juvenile justice programs, child welfare agencies, and other external stakeholders to coordinate admissions and ensure timely progression through the intake process
Track and manage contract-specific admission requirements, timelines, and documentation needs to support compliance and operational excellence
Serve as a trusted team resource regarding contract requirements, referral expectations, and complex admission scenarios
Collaborate closely with multidisciplinary teams including therapists, care advocates, and operations partners
Use clinical judgment to meet families where they are-motivating engagement while maintaining appropriate clinical boundaries
Support with covering full-time assessment role PTO and clinical administrative work as needed

Who You Are

You're an experienced clinician who thrives in fast-moving environments and sees ambiguity as a problem to solve, not a barrier. You care deeply about access to care and are motivated by helping more families get connected without compromising clinical integrity.

The right candidate (you!):

Feels energized by assessment and triage, facilitating access to care, and care coordination
Can work independently while staying closely aligned with a larger team
Is flexible and open to change as workflows evolve
Has patience and skill working with families who may be overwhelmed, skeptical, or hard to reach
Takes pride in doing things thoroughly and efficiently
Is eager to jump in and support the team where they're needed

Requirements

Master's degree in a clinical discipline, fully licensed for a minimum of 2yrs
(LCSW, LMFT, LPC, LCMHC, or equivalent)
8+ years of relevant patient experience or equivalent performance
Experience conducting brief assessments and/or triage, ideally in a remote or telehealth setting
Strong organizational skills and attention to detail
Comfort navigating changing workflows in a scaling organization
Experience communicating with external stakeholders
Intrinsic motivation to connect patients and families with the right care as quickly as possible
Must be 18 years or older
Attendance at 2+ in-person events per year required

Schedule & Work Environment

Job Type: Full-time position
Work environment: Remote, home office environment
Salary: $92,000-$95,900
Schedule: Typical schedule is 3 days a week 8:30-5pm in your time zone and 2 days a week 9:30-6pm or 10-6:30pm in your time zone
- Evening availability is required to best support the adolescents and families we serve
Benefits:
- 401(k) matching
- Home Office Stipend
- Paid Time Off
- Medical, Dental, and Vision Insurance

Flourish Health

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Sr. Clinical Access Specialist