Job Overview
We are seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will assist customers with inquiries, resolve issues, and ensure a positive experience with our brand. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide information about products and services, assisting customers in making informed decisions.
Resolve customer complaints effectively by identifying the issue and providing appropriate solutions.
Maintain accurate records of customer interactions and transactions in our content management systems.
Collaborate with other departments to address customer needs and improve service delivery.
Stay updated on product knowledge, promotions, and company policies to provide accurate information.
Assist in the development of marketing materials by utilizing skills in graphic design and digital art as needed.
Engage in continuous learning to enhance skills in areas such as branding, motion graphics, and visual design.

Qualifications

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) is highly desirable.
Familiarity with web design principles including HTML, CSS, and JavaScript is a plus.
Experience with Figma or Sketch for UI design is advantageous.
Strong understanding of typography, color theory, and layout design principles.
Knowledge of digital marketing strategies and print advertising techniques is beneficial.
Experience in photography or photo manipulation can enhance your application.
Excellent presentation skills with the ability to communicate clearly and effectively.
Strong organizational skills with attention to detail in production design tasks.
Ability to work collaboratively within a team environment while managing individual responsibilities effectively. Join us as we strive to provide exceptional service while fostering an engaging work environment that encourages creativity and growth!

Job Type: Full-time

Base Pay: $15.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

Paid time off

Work Location: In person

GBA Office Solutions

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