Customer Service Representative / Account Coordinator

George Schmitt & Co.
Guilford, Connecticut | Full-Time | On-Site

Build a career where experience still matters.

Every day there are headlines about AI replacing office jobs and customer service roles. At George Schmitt & Co., Inc, we believe something different: when customers have a critical deadline, a production issue, or a complex project, they don't want a chatbot—they want an experienced professional who can solve problems, communicate clearly, and take ownership.

If you're looking for a stable career with a respected manufacturing company where your judgment and customer service skills make a real difference, we'd like to meet you.

About George Schmitt & Co.

George Schmitt & Co., Inc is a fifth-generation, family-owned manufacturing company that has proudly served customers since 1874.

We specialize in RFID labels, healthcare tracking solutions, pharmaceutical packaging, security products, shrink sleeves, and specialty labeling solutions for customers in highly demanding industries where precision, quality, and reliability are essential.

While we embrace technology and innovation, we know our greatest competitive advantage is our people.

The Position

As a Customer Service Representative / Account Coordinator, you'll play a central role in supporting our customers and ensuring projects move smoothly from order entry through production and final delivery.

This is not a high-volume call center position.

You won't be reading scripts or judged by how many calls you answer. Instead, you'll work directly with customers and internal teams to coordinate projects, solve problems, and deliver an exceptional customer experience.

Responsibilities

Manage customer orders from entry through shipment.
Coordinate production schedules and delivery requirements.
Communicate order status, timelines, and project updates.
Partner with production, purchasing, quality, scheduling, and shipping teams.
Resolve issues proactively and prevent delays whenever possible.
Support customer projects from initial order through successful delivery.
Build trusted, long-term relationships with assigned accounts.
Ensure accuracy, responsiveness, and outstanding customer service.

Preferred Qualifications

We're seeking someone who enjoys helping customers and takes pride in getting the details right.

Experience in one or more of the following is highly valued:

Manufacturing customer service
Account coordination or account management support
Order management
Packaging or printing
Distribution or logistics
Healthcare or medical device industries
Industrial products
Inside sales support
Business-to-business customer support

Successful candidates are typically organized, dependable, proactive, collaborative, and able to manage multiple priorities while maintaining excellent communication.

Why Join George Schmitt & Co.?

Family-owned and continuously serving customers since 1874.
Stable, long-term business with a reputation for quality and integrity.
Direct access to leadership and decision-makers.
Collaborative team environment where your ideas and contributions matter.
Opportunity to develop professionally while supporting customers in critical industries.
A role where problem-solving, ownership, and strong relationships are valued every day.

Technology will continue to evolve, but we believe exceptional customer service is still built on trust, accountability, and knowledgeable people who care about their customers' success.

If you're looking for more than just another office job—and want to join a company where your experience is respected and your work has visible impact—we encourage you to apply.

George Schmitt & Co.
Serving customers since 1874. Building relationships that last.

Pay: $65,000.00 - $72,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Tuition reimbursement

Work Location: In person

George Schmitt & Co., Inc.

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