WHO ARE WE?

Iconic British brand ghd, is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform the lives of women via the power of a good hair day!

POSITION OVERVIEW

As the Operations Coordinator, you will assist the Operations Manager on a day-to-day basis on all relevant supply chain and operations activities, which includes effective management of order entry and inventory allocation tracking.

JOB ROLES & RESPONSIBILITIES:

Purchase Order Management for Sales

Entry of order/data input for all orders
Order billing in MSD (Microsoft Dynamics) includes entering tracking #’s, tracking orders, and keeping customers and staff updated as required.
Order billing in EDI – as above but in EDI, includes entering in ASN’s via EDI
Data entry in customer portals for Chargeback disputes and investigation
Provide timely OOS and discontinued SKU feedback to avoid chargebacks
Process all orders in a timely manner while following proper protocols
Troubleshoot errors in MSD (Microsoft Dynamics) and SPS Commerce for all EDI documents (850, 855, 856, 810)

Internal Customer Service

Provide customer service to Salon Reps to assist and answer questions regarding their orders.
Work cross-functionally with finance team to review and dispute customer chargebacks.
Ensure we ship in accordance to previously established allocations by channel.
Work with Account Managers on latest promotions and launches for specific channels.
Provide RA#’s and follow through with the Distribution Center to confirm quantities received and process credits.
Work with Distribution Center to ensure RMA pick up
Cross functional training for other relevant roles during vacation/sick time
Daily internal collaboration with channel stakeholders
External communication on occasion directly with vendor partners

QUALIFICATIONS & SKILLS:

Bachelor’s Degree and 2 years minimum experience in similar capacity
2+ years experience with ERP’s (Microsoft Dynamics preferred, not required)
Proficient in Microsoft Office including Word, Excel, PowerPoint and related software skills
Excellent problem-solving skills
Ability to adapt in a constantly changing environment
Highly organized, detail-oriented, and excellent customer service skills
Strong time-management skills with ability to manage multiple projects in fast paced & highly demanding environment
Is flexible and able to support colleagues within and outside the operations function
Excellent communicator and relationship building
Works well under pressure
Strong desire to develop and learn new skills over time

WHY JOIN US?

We value a diverse and inclusive workplace, and we welcome people of differentbackgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here are the benefits we offer our team:

Medical, Dental and Vision Insurance Premium is covered 100% by ghd North America for employees and 100% for dependents
Life, LTD (Long term disability) and AD&D (Accidental Death & Dismemberment) is covered 100% by GHD North America
Personal days on your birthday and work anniversary
Office closed Christmas-New Year
Hybrid Work Model
Summer Fridays
Wellness/Fitness Reimbursement
Cell phone Reimbursement
Gratis and 50% off ghd product discount and 30% off all Wella and OPI products
Quarterly employee activities to foster company values

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison, to internal incumbents currently in similar roles.

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please email HR@ghdhairusa.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

[For CA located postings ONLY]: Qualified Applicants with arrestor conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

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