About GoodWork

GoodWork (goodwork.com) turns CRM data into buyer intelligence — giving marketing and RevOps teams the clarity to focus, prioritize, and act with precision.

With multiple successful exits behind us, we’re experienced builders and a lean, product-obsessed team that moves fast and is building GoodWork AI-native from the ground up. We believe the next generation of high-impact companies will be built by small, expert teams with ownership of direction and outcome — our independence and focus are by design.

GoodWork is at an inflection point — we’ve proven early product-market fit with top-tier paying customers. We’re now entering our next stage of growth, partnering with ideal customers to shape the roadmap and define what true marketing intelligence looks like.

About the Role

We’re hiring a Chief of Staff to work directly with our CEO — part strategist, part operator, part architect. You’ll own the customer journey end-to-end, from onboarding through expansion, and design the operational systems that define what customer success looks like in an AI-first company.

This is your opportunity to build the customer operations function you wish existed — combining strategy, systems thinking, and deep customer insight.

You’ll be the bridge between our customers, our product, and our growth — turning onboarding into a consultative experience, translating feedback into product direction, and designing systems that scale with impact.

What You'll Build

Customer Experience & Success

* Design onboarding that feels like consulting, not a product demo — helping customers align on their ideal customer profiles, map their CRM, and establish success metrics.

* Configure GoodWork's AI for contextual enrichment, segmentation, lead scoring, and signal detection – contextual to each client's business (and using AI to do so).

* Own the full customer lifecycle from onboarding to structured client-check-ins to renewal, ensuring every interaction drives measurable value.

Operations & Process

* Create repeatable workflows for onboarding, renewals, QA, and reporting that scale.

* Document everything in playbooks and SOPs — then automate with AI and decide what’s worth keeping manual.

* Manage key vendors and partner relationships.

Product Strategy & Content

* Analyze how customers use the product to uncover patterns and opportunities.

* Translate feedback into structured frameworks that inform our roadmap.

* Run the content engine that drives inbound demand.

You Might Be Perfect If You…

* Have 4–6 years in management consulting, customer success, or SaaS implementations.

* Know Salesforce fundamentals inside and out — leads, opportunities, accounts, lifecycle stages, campaigns — and can talk confidently with RevOps teams about their data.

* Love creating order from disorder — you thrive on turning messy problems into clean processes and making decisions with incomplete information.

* Communicate with clarity — you know when to lean on AI tools and when your own thinking matters most.

* Get energized by working directly with customers — facilitating workshops, solving problems, and driving adoption.

* Want to define what customer operations looks like in an AI-first company.

Bonus Points If…

* You’ve worked in consulting or strategy (McKinsey, BCG, Bain, etc.) and want to apply that rigor in a fast-moving startup environment.

* You’ve managed customer implementations or led client success at a B2B SaaS company.

* You’re deep in AI tools and are passionate about implementing AI into real business processes, today.

What We Offer

Compensation: $120K to 140K base + meaningful equity

Location: Hybrid NYC — ~3 days/week in office, with option for extended remote periods (we're flexible and at the same time, deeply value our in-person time for collaboration).

Why This Role Matters

You'll work directly with an experienced founder, with autonomy to build customer operations the way you think they should be built – and AI native.

Most importantly: you'll help define how AI gets practically applied in go-to-market systems, building the foundation for what could become a category-defining platform.

We're building something that turns CRM data into strategy and deep intelligence — and you'll architect how customers actually experience that transformation.

GoodWork

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Chief of Staff -Customer Operations