We’re a thriving, family-owned company and a proud industry leader—and we’re looking for experienced Customer Service Representatives to join us at our Burbank headquarters. Our team is passionate about helping customers, and we’re excited to welcome professionals who share that same commitment.

As part of our busy Customer Service Department, you’ll handle inbound calls, chats, and emails from our ever-expanding customer base. Your role will be to answer questions about our products, guide customers through the online ordering process, and resolve issues with patience and professionalism—ensuring every interaction leaves them with a positive experience.

To set you up for success, we offer two full weeks of paid, onsite training so you’ll feel confident in your role from day one. You’ll also be joining a team that values collaboration, support, and a positive culture—where we celebrate wins together and help each other grow.

This is a pure customer support role—no selling or cold calling required. Just the opportunity to make a real difference for our customers every day.

*** Currently seeking full-time candidates for our 8:30am & 9:30am start times ***

Daily Tasks and Responsibilities:

Help an average of 60-80 customers per day via inbound & outbound calls and online chats, and provide great customer service to each and every one
Assist customers with using our website and placing their orders
Relay accurate product information and order statuses to customers
Work with other departments to troubleshoot order issues
Keep an accurate record of all calls, chats, emails, and customer conversations
Keep abreast of all new product information and department procedures

Knowledge and Skill Requirements:

Prior experience in Customer Service/Retail is required (must be service-oriented)
Previous experience in a high-volume call center is a plus
Previous customer service experience via online Chat or over Email is a plus
Excellent oral and written communication skills (we don't just say this, we mean it)
Strong interpersonal skills and a professional and pleasant phone demeanor
Previous experience with Photoshop or Adobe Illustrator is a plus, but not required
Advanced problem-solving/troubleshooting/problem-resolution skills
Typing speed of at least 35-40 WPM
Bilingual (Spanish, Armenian, other) is a plus
Great attendance is crucial

If this sounds like you, please submit an updated résumé and cover letter—we'd love to meet you!

Compensation/Benefits:

Compensation commensurate with experience
Benefits (Dental, Health and Vision) offered after 2 months of employment
Rate increase opportunity upon successful completion of 90-Day Introductory Period
Retirement Compensation: 401K Benefits offered
Clean and Safe work environment with ample free parking onsite

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

GotPrint.com

Latest Jobs

Customer Service Representative