In-House Dispatch Specialist

Location: Irving, TX Company: Dry Force Corp Employment Type: Full-Time

Dry Force is currently hiring for our in-house Dispatch Team ! We are seeking driven, service-minded professionals with emergency-services experience to contribute to a fast-growing and highly respected company.

As a Dispatch Specialist, you will work directly with customers, technicians, subcontractors, and internal staff to coordinate emergency water damage response services. You'll be joining a high-performing, close-knit team that values professionalism, empathy, and a strong sense of purpose.

Key Responsibilities

• Operate a multi-line phone system in our corporate office. • Dispatch technicians and project managers in real time based on availability and proximity. • Provide empathetic and clear instructions to customers awaiting service. • Monitor active jobs and provide customers with updates. • Accurately input and retrieve data across multiple software platforms. • Forward non-emergency requests to the appropriate departments. • Act as a calm, supportive liaison during often stressful situations for our clients.
Who We're Looking For

• Courteous, professional, and customer-service-oriented individuals. • Strong communicators who thrive in fast-paced environments. • Motivated team players driven by goals and accountability. • People committed to upholding the mission and culture of Dry Force.
Minimum Requirements

• 1+ years of dispatching experience preferred. • 1+ years in a call center or direct customer service environment preferred. • Proficient with technology and quick to learn new systems. • High School Diploma or GED required. • Clear criminal background and ability to pass a drug screen. • Reliable transportation. • Flexibility in working varied shifts, including holidays and surge periods.
Working Schedule Highlights

• Flexible Workweek: Must be available to work one weekend day (Saturday or Sunday). In return, you receive two consecutive days off weekly. • Shifts vary between 7:00 AM and 10:30 PM, including:
• Examples: 7:00 AM-3:00 PM, 1:30 PM-10:30 PM, etc. • No fixed recurring schedule; shift times vary based on company needs and team availability.
• Surge Periods: During high-demand times, dispatchers may work 10-hour shifts and are eligible for up to 10 hours of overtime per week. • 24/7 Operation: While most shifts fall within core hours, occasional schedule changes may occur to meet operational demands.
Benefits

• Competitive pay with bonus structure • 100% employer-paid health insurance (employee coverage) • Life Insurance ($25k, employer-paid after 90 days) • Short & Long-Term Disability • 401(k) with company match (after 90 days) • 6 Paid Holidays + 1 Floating Holiday (after 90 days) • PTO/Vacation (after 1 year)
Since 2003, Dry Force Corp has been preserving, protecting, and restoring residential and commercial properties affected by water and fire. We're a growing force in the restoration industry-and we're looking for people who want to grow with us.

Do you live by the motto "work hard, play hard"? Want to be part of a high-performing, fast-moving team? Then Dry Force may be your next great career move.

HighGround

Latest Jobs

In-House Dispatch Specialist | Irving, TX, USA