The Corporate Sales Systems Administrator is responsible for the administration, integrity, optimization, and strategic alignment of all sales systems across the hotel portfolio, including ProfitSword, Delphi, CI/TY, Envision, STS, and related sales technologies.

This role serves as the primary liaison between property sales teams, revenue management, operations, and corporate leadership to ensure accurate forecasting, reporting consistency, system adoption, and data integrity across all platforms.

The position plays a critical role in supporting portfolio revenue performance by ensuring sales systems are leveraged effectively, forecasting data is accurate, and property teams are following established sales system SOPs and best practices.

ESSENTIAL DUTIES/RESPONSIBILITIES

Sales Systems Administration & Governance

Serve as the primary administrator for corporate sales systems including ProfitSword, Delphi, CI/TY, Envision, STS, and related integrations.
Manage user administration including onboarding, permissions, access levels, and account maintenance.
Maintain system configuration consistency across all properties and brands.
Develop, manage, and maintain sales system SOPs, workflows, templates, and reporting standards.
Partner with vendors and internal stakeholders regarding system enhancements, troubleshooting, upgrades, and integrations.
Participate in the evaluation, selection, and deployment of future sales technologies and tools.

Data Integrity & System Alignment

Conduct monthly and quarterly audits of all sales systems to ensure data accuracy and compliance with company standards.
Validate booking status progression, group blocks, wash factors, catering revenue capture, and account attribution accuracy.
Monitor CRM and ProfitSword integration points to ensure portfolio reporting aligns with live booking activity.
Identify inconsistencies, errors, and gaps in system usage and implement corrective action plans.
Ensure compliance with all company sales system SOPs and data management standards.
Create and distribute exception reporting to support accountability and operational consistency.

Forecasting & Revenue Performance Support

Support monthly and quarterly forecast processes through validation of group rooms and catering revenue data.
Analyze booking pace, production trends, conversion activity, lost business, and forecast variance.
Partner with Sales, Revenue Management, and Operations leadership to identify risks and opportunities impacting portfolio performance.
Provide portfolio-level reporting and analysis related to group pace, catering production, productivity, and sales performance metrics.
Assist in validating data used for ownership reporting, budgeting, and strategic planning.

Training, Adoption & Sales Enablement

Lead onboarding and ongoing training for Directors of Sales, Sales Managers, and related property leaders on all sales systems and reporting tools.
Develop training materials, job aids, best practice guides, and system playbooks.
Facilitate regular system training sessions, office hours, and refresher courses.
Promote system adoption and ensure properties are maximizing available sales technology resources.
Support sales productivity initiatives and reinforce accountability through system utilization and reporting.

Reporting & Analytics

Create and maintain portfolio sales reports, dashboards, and productivity tracking tools.
Assist with development and monitoring of sales goals and performance benchmarks.
Provide ad hoc analysis and reporting support to corporate leadership as requested.
Identify trends and opportunities through reporting analysis to support revenue growth initiatives.

Additional Responsibilities

Support corporate lead referral and account-sharing initiatives.
Assist with sales incentive administration and reporting support.
Participate in sales meetings, training calls, and strategic initiatives as assigned.
Support implementation projects for new systems, integrations, or brand initiatives.
Assist with troubleshooting and issue resolution for property sales teams.

JOB QUALIFICATIONS

Education & Experience

Bachelor's degree in Hospitality, Business, Sales, Revenue Management, or related field preferred.
Minimum 5 years of experience in hotel sales, revenue management, sales systems administration, or related commercial operations.
Experience supporting multi-property hotel portfolios strongly preferred.
Experience with hotel CRM and sales systems required.

Preferred Systems Experience

ProfitSword / ProfitPace
Delphi
CI/TY
Envision
STS
Salesforce-based platforms
STR reporting and hotel sales analytics

Knowledge, Skills & Abilities

Strong analytical and problem-solving skills.
Advanced knowledge of hotel sales processes, forecasting, and group business management.
Strong understanding of data integrity and reporting accuracy principles.
Excellent organizational skills with ability to manage multiple priorities across a large portfolio.
Strong training, communication, and presentation skills.
Ability to influence and build relationships across all organizational levels.
Proficiency in Microsoft Excel, PowerPoint, and reporting tools.
Self-motivated with strong attention to detail and accountability.

What we can offer you:

Salary $100k-$110k
Health, vision, and dental insurance
401(k)
Cell phone allowance
Vacation and Sick Pay
Paid Holidays
Discount programs for shopping, travel, tickets and more.
Access to our Talent team to help you reach your career growth goals.

Please note that this job description is not an exclusive or exhaustive list of all functions that a Corporate Sales Systems Administrator may be asked to perform

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