Overview

Location: United States | Remote

The Project Manager is responsible for the management of customer implementation projects from initiation through project closure. This role drives solution definition, resource allocation, project direction, team building, budget control, non-conformity resolution, and overall risk management to deliver successful outcomes for customers and internal stakeholders alike.

Your Role Responsibilities — Here's What You'll Do

Plan and coordinate projects utilizing project methodologies and related tools, bringing projects to successful completion within scope, on time, and within budget, while creating and maintaining all associated project documentation.
Lead team and client meetings using engaging, informative presentation methodologies, delivering timely and effective updates to internal and external contacts and keeping all associated systems current.
Develop and manage project plans specifying goals, strategy, staffing, and scheduling, while overseeing the activities of project personnel to ensure projects progress on schedule.
Take an active role in resolving conflicts, acting as a first level of escalation, and managing the delivery of the solution while actively managing client expectations and day-to-day client interactions.
Manage and actively participate as a member of the project team to help create a sustainable, viable solution tailored to the customer's requirements, objectives, and solution best practices.
Oversee a positive implementation experience for the customer to ensure satisfaction and secure the potential for future software and services revenue.

Role Essentials

Bachelor's degree or equivalent experience, with demonstrated success in managing projects and relevant industry vertical or solution area experience.
Proficiency in Microsoft Office Suite, including MS Project and Visio, with good oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact.
Good interpersonal skills with the ability to maintain solid rapport with team members and professionalism with those outside of the department.
Good organizational, multi-tasking, and time management skills, with the ability to thrive in a fast-paced environment both independently and as part of a team.
Self-motivated with the ability to manage projects to completion, with exceptional follow-through and a strong customer service-driven mindset; average travel requirements of 30% annually, with unique customer circumstances potentially requiring more.

What We'd Like to See

Demonstrated experience managing enterprise software implementation projects, with a strong understanding of project lifecycle best practices from initiation through closure.
Experience working directly with customers in a client-facing role, with a proven ability to manage expectations and build lasting relationships throughout the project engagement.
Familiarity with risk management and non-conformity resolution practices, with the confidence to escalate issues appropriately and drive resolution in a timely manner.
Strong facilitation skills with experience leading cross-functional team and client meetings across diverse stakeholder groups.
A continuous improvement mindset with the ability to identify opportunities to enhance processes, team performance, and the overall customer experience.

Pay Transparency

The compensation for this role is: USD $79,651.00 – USD $88,621.00 AnnuallyThe posted pay range represents the company’s good faith estimate for this role. Actual compensation may differ based on relevant experience, skills, education, and work.

Benefits

Medical, dental, and vision insurance
Unlimited PTO
401(k) with company match
Life and accident insurance
Employee Assistance Program and wellbeing support
Lifestyle Spending Account
Wellness programs, including coaching, movement challenges, mindfulness sessions, and wellbeing breaks
Sabbatical program
Employee Appreciation Day (day off)
Volunteer time off, with 24 hours per year
Tuition assistance
Student loan assistance through Candidly
Online training courses and instructor-led webinars
Employee recognition program
Team events and volunteering initiatives
Birthday and new baby gifts
Legal and financial guidance through ComPsych

Hyland Software

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