TO BE CONSIDER FOR THIS POISTION, APPLICANTS MUST HAVE 5+ YEARS OF VERIFIABLE EXPERIENCE IN PERSONAL LINES (INSURANCE), STRONG PREFERENCE TO CANDIDATES WITH EPIC EXPERIENCE

We are looking for a licensed Personal Lines Account Manager. If you are detailed oriented, and want to help people in our industry, please reach out to us. We are looking to expand our team.

The CSR will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This is a full-time remote or hybrid role for a Personal Account Manager. The Personal Account Manager will be responsible for managing/servicing personal insurance accounts, providing excellent customer service to clients, and communicating with internal stakeholders. The role also involves maintaining strong relationships with clients.

Essential Duties

Retain Personal Lines accounts assigned.
Promote and enhance the reputation of the agency.
Attend all meetings on time.
Respond to client and company inquiries and requests.
Complete applications, invoices, endorsements, change requests, etc.
Conduct Annual Account Review.
Secure underwriting information.
Prepare submissions.
Reach agreement with client and obtain signed documents to place coverage and collect premium when necessary.
Prepare renewal proposals as necessary.
Create follow-up for quarterly follow-up calls on accounts.
Maintain and/or facilitate the maintenance of accurate records.
Provide required reports on a timely basis.
Maintain Expiration list.
Rate and check Policies

Skills

Agents P&C license, and any other licenses deemed necessary:

Account Management and Customer Service skills
Experience in the insurance industry
Strong communication skills
Excellent problem-solving and analytical skills
Attention to detail and organizational skills
Ability to work independently and remotely
Experience in commercial insurance
Experience in EPIC, Microsoft Office 365

Understanding of coverages, underwriting, rating, claims, premium, billing, collection and financing.
Mastery of English of basic written and oral communications skills.
Solid Math skills.
High level of accuracy.
Use of Outlook, Excel, Adobe and Insurance Software Programs. EPIC a plus.
Ability to quickly develop adequate skills to utilize manual or computerized systems essential to perform duties.
Continued education in technical insurance knowledge through agency-approved courses (CIC, CISR, etc.) or programs.
Word processing and computer keyboard skills
Setup and maintain Customers files in Agency Management System according to agency procedures.
Assist client with claims.
May assist in on the job training of other personnel.
May manage special projects or programs.
Any other work or job that is requested by the President or supervisor that deems necessary.

Salary subject to experience. Minimum 3 years of Insurance Experience.

Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

401(k)
401(k) matching
Disability insurance
Health insurance
Paid time off
Work from home

Application Question(s):

Why do you think you are the best

candidate for this job?

Experience:

Insurance: 3 years (Required)

Language:

English (Required)

License/Certification:

Insurance License (Required)

Work Location: Remote

ISU Lovering Insurance Services

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Personal Lines Insurance Account Manager