Job Title: Family Coach

Status: Full-time exempt

Report to: Family Services Director

Location: JP Campus

ABOUT JEREMIAH PROGRAM

Jeremiah Program (JP) is a nonprofit organization helping single mothers invest in themselves so they can thrive and take steps towards economic mobility by helping them access higher education, , skills training, career development, affordable childcare and housing. JP envisions a world where poverty is no longer feminized; where race is not divorced from gender; where career and financial opportunities are not gentrified; and where women who experience poverty not only hold a seat at the table but hold the mic and curate the agenda.

Jeremiah Program offers one of the nation’s most successful strategies for disrupting poverty, two generations at a time. At JP, we believe that no mother should have to make the untenable choice between investing in herself or supporting her children. Our holistic approach invites single mothers into the leadership tent and encourages families to bring all of their identities to bear in achieving their goals in pursuit of economic mobility.

Founded in 1993, this year JP is supporting over 2,000 moms and kids across nine residential and non-residential campuses: Austin, Baltimore, Boston, Brooklyn, Fargo, Las Vegas, Minneapolis, St. Paul, and Rochester.

POSTION SUMMARY

The Family Coach role reports directly to the Family Services Director, who reports to the Executive Director. This role is responsible for providing transformative coaching to JP participants seeking to secure foundational basic needs, complete higher education, and ensure their children flourish in education and beyond.

The Family Coach walks alongside moms authoring their own stories, offering thought partnership, resources, support, and development. The Family Coach delivers individual and group programming to ensure moms have access to a continuum of skills and supports as they work to disrupt the cycle of generational poverty.

PRIMARY RESPONSIBILITIES

The Family Coach is responsible for representing the two-generation mission of the program and working directly with participants at the JP campus. Key responsibilities include the following:

Coaching

• Support moms in setting and working toward personal and academic goals through ongoing coaching, accountability, and connection to resources and referrals, while creating a safe,

judgment-free space rooted in respect for each mom’s humanity and an understanding of the systemic barriers impacting families experiencing poverty. • Co-develop individual goal plans for participants to provoke self-discovery and personal growth; engage in goal setting and meaningful action.

• Coach participants by encouraging agency, promoting alignment between their personal values and actions, and generating innovative solutions using empowerment techniques.

• Through coaching, act as accountability partner to participants as they strive towards their self-determined individual goals and navigate the systems to achieve economic mobility, including but not limited to college completion and career ambitions.

• Provide support, crisis intervention, guidance, and resource referrals to address a variety of barriers to the student-parent journey, including housing, legal services, immigration, finances, food security and more.

• Reinforce program concepts and tools learned in JP programming.

Program Facilitation and Delivery

• Work closely with the Family Services Director to deliver high-quality programming that is responsive and meaningful in supporting moms in their journeys.

• Support Empowerment & Leadership (E&L) programming by welcoming moms into coaching and coordinating Sisterhood events that foster connection, growth, and community among participants.

• Partner with moms to support their children’s development and learning needs, including coordination around IEPs and planning for summer enrichment and other developmental supports.

• Support moms in completing the FIG (family information gathering) and goal-setting process, guiding college and career pathway planning, and tracking academic progress and credit completion to help them stay on track toward their educational goals.

• Understand and apply program policies, protocols, and processes, tracking participant progress and outcomes and providing redirection and follow-up where applicable.

• Provide parent programming occasionally held on evenings or weekends.

• Support community partnerships and events.

• Assist in planning Graduation and other participant events.

• Contribute to and learn from multiple professional communities at the local site and across JP, collaborating across the organization to learn, plan and improve.

Program Operations

• Use data and participant insights to identify patterns, trends, and emerging needs among moms, partnering with the Family Services Director to adapt programming, supports, and partnerships to better serve families.

• Maintain timely and accurate documentation in Salesforce and other systems, using data and reporting tools to reflect on outreach efforts, participant progress, and individual performance,

ensuring compliance with program requirements and continuous improvement in service delivery. • Other Duties as Assigned: This job description provides a comprehensive overview of the role's responsibilities, but it's important to note that duties, responsibilities, and activities may evolve with or without prior notice.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

The Family Coach must believe in and be a passionate advocate for JP’s mission and values. They must possess and deep desire to support families and grow professionally. A qualified applicant will demonstrate the qualifications below.

• BA/BS (Master’s degree preferred) in human services, social work, or related field

• At least two years of coaching experience, preferably with coursework or training in life, family, or executive coaching

• Strong ability to interact effectively with diverse groups, and be at ease building successful collaborations with program participants, staff, and stakeholder

• Understanding of impact of structural inequities that lead to generational poverty

• Demonstrate strong project management and problem-solving skills in pursuit of outcomes for families

• Thorough knowledge of training, education, and resources available in the community

• Excellent written and verbal communication skills

• Ability to work in a team environment, interact with management, direct service staff and participants to ensure high quality service delivery

• Proficiency in computer skills, i.e., Microsoft Office, SharePoint, and ability to learn Salesforce database

SALARY & BENEFITS

Salary range between $65K and $74K for people entering this role are commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous vacation package.

Jeremiah Program

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