Job Description:

Implementation Project Manager

Full-time remote position • Available to all United States applicants

WHAT YOU'LL DO

Implementation Project Manager at Club Caddie are the welcoming party for any business who has chosen to leave pen and paper or another system in favor of a more efficient, cloud-based, solution and enter into a partnership with a company that wants to help their business grow.

Through our products and our services, Golf Technology Implementation Specialists partner with business owners to identify the best pairing of customer goals and our SaaS product. We achieve this by understanding their business model, advising on best practices, and translating all of that into an implementation of Club Caddie's golf course management system.

We are looking for someone with a background in relationship management or account management, and/or a background in support who has a passion for technology, understands change management, and has a passion for seeing through the successful onboarding of our valued customers. Prior golf experience is a plus.
• Understand, Install, Configure, and Train our customers to ensure a smooth business transition
• Advise and educate on business best practices for customers by connecting them with training resources and educational tools, even identifying upsell opportunities for additional products or services
• Proactively assess, clarify, and deliver on customer needs driving towards the success of their business and our partnership with them throughout the onboarding process.
• Maintain an understanding of our internal applications, process, customer products, and customer-facing websites
• Efficiently respond to customer emails and calls and at all times, maintaining composure during challenging situations
• Collaborate with Sales, Account Management, and Support in delivering top-notch customer service
• Identify and recommend product improvements using your unique experience of merging customer expectations with product functionality

30-60-90 PLAN
• Days 1-30:

o Learn the framework of your day-to-day

o Comprehensive overview of Club Caddie's software offering

o Sitting on training sessions, consultation calls, and kickoff calls

o Be able to perform an internal kickoff call during 1:1 sessions
• Days 31-60:

o Be able to conduct your own kickoff calls

o Be able to perform complete data transfers in preparation for a customer's launch date

o Become skilled at managing your calendar and prioritizing tasks
• Days 61-90...and beyond:

o Be able to lead your own onboarding projects from kickoff to Go Live.

o You will continually refine your routine as a result of your experiences as well as team collaboration.

o You will share your experiences with all departments on our weekly call so we can all become a more well-oiled machine!

WHO YOU ARE

You care about helping small business owners (and enterprise clients) reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever's needed to help our customers succeed. You're a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others' projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love.

Requirements:
• A bachelor's degree and/or 2-3 years of experience in customer implementation, training, and/or support in the technology industry is preferred; prior experience working in the golf industry will help you to be successful. No education or prior experience is required.
• You know how to organize your thoughts - both in speaking and in written form. Strong communication skills.
• You love technology. And you have acquired technical learning. Tell us about it.
• You are passionate about helping others
• You are good at problem-solving...and you enjoy it!
• Solid team player, but able to work on their own initiative.
• You show up ready to own it every day.
• Willingness to travel up to 25% of the time; may not be required.

HOW YOU'LL DO IT
• In-depth training on our golf course management platform and tertiary products.
• Work closely with our partners to learn their needs.
• Prioritize tasks for multiple projects.
• Strong communication and writing skills.
• Strong organizational and time management skills.
• Passion for customer experience, exhibiting empathy for customers and their success.

Passion for being a part of a growing organization.

LOMINGERIZED SKILLS FOR A GOLF TECHNOLOGY IMPLEMENTATION SPECIALIST
This role requires hands-on project execution, customer engagement, and technical onboarding skills. The top seven Lomingerized skills focus on delivering efficient, high-quality implementations while ensuring customer satisfaction:
Process Management (50) - Creates and follows structured implementation workflows for consistency.
Customer Focus (15) - Ensures new customers have a seamless onboarding experience and are fully trained.
Managing & Measuring Work (36) - Tracks project milestones and success metrics to ensure on-time launches.
Problem Solving (38) - Quickly identifies and resolves implementation challenges, ensuring customer confidence.
Interpersonal Savvy (25) - Builds strong relationships with golf course operators and internal teams.
Time Management (58) - Balances multiple customer implementations and competing priorities effectively.
Drive for Results (18) - Takes initiative to complete implementations efficiently while maintaining high quality.

Business Unit:
Club Caddie
Scheduled Weekly Hours:
40
Number of Openings Available:
0
Worker Type:
Regular

Jonas Software

Latest Jobs

Implementation Project Manager