This Is How We Fly

At JSX, we’re not just a lifestyle carrier—we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About The Role

The Operations Business Analyst plays a key role in shaping how JSX understands and improves operational performance. This role is responsible for designing and delivering KPI reporting, analyzing operational trends, and providing leadership with actionable insights that support decision-making across multiple operational teams.

You will go beyond standard reporting—diving into large data sets, identifying trends, and uncovering opportunities that directly impact operational efficiency, performance, and financial outcomes.

This role is based in Dallas, TX and requires on‑site work 4 days per week.

A Day In The Life

Your day will be analytical and insight-driven, focused on building reporting, uncovering trends, and translating complex operational data into meaningful business insights. Additional responsibilities include:

Develop reporting mechanisms and dashboards for operational KPI tracking
Analyze operational trends to identify opportunities and quantify the impact of decisions
Partner with IT and business units to establish best practices for data reporting and KPI measurement
Ensure data integrity across operational platforms and reporting systems
Examine data from a multidimensional perspective to uncover meaningful insights
Utilize Excel, pivot tables, and presentation tools to communicate findings clearly
Perform advanced analysis using Power BI, SQL, or similar tools to deliver actionable insights
Incorporate AI tools and methodologies into analysis and reporting processes
Support ad-hoc analysis and reporting requests across Operations teams

Why You'll Love This Role

High Visibility Impact: Your work directly informs leadership decisions across critical operational functions
Data-Driven Environment: Work with complex, meaningful data that drives real outcomes
Cross-Functional Collaboration: Partner with teams across Flight Ops, Tech Ops, Safety, and IT
Continuous Learning: Expand your skills in analytics, visualization, and emerging technologies like AI

What Makes a Successful Operations Business Analyst?

We’re Looking For Someone Who Is

Analytical: You enjoy diving deep into data to uncover trends and insights
Curious: You proactively explore data beyond what’s requested to find meaningful opportunities
Detail-Oriented: You ensure accuracy and integrity across all reporting and analysis
Communicative: You translate complex data into clear, actionable insights
Collaborative: You work effectively across teams to align data and business needs
Entrepreneurial: You take ownership, act decisively, and continually seek to improve.

Required Education & Experience

Bachelor’s degree in Engineering, Mathematics, Economics, Business, or related field
2+ years of experience in data analytics, business analytics, or data visualization
Demonstrated project discipline and analytical problem-solving ability
Ability to translate complex data into understandable insights

Preferred Qualifications

Proficiency in Microsoft Excel, Power BI, PowerPoint, SQL, or MySQL
Experience with Tableau or similar data visualization tools
Background in aviation or operational environments
Strong problem-solving and troubleshooting capabilities
Experience working independently in a fast-paced environment
Exposure to senior leadership reporting and presentations

Skills, Licenses, & Certifications

Strong analytical and data interpretation skills
Strong communication and presentation skills
Ability to manage multiple priorities and deadlines
Ability to work cross-functionally and influence stakeholders
Highly motivated with a proactive and solution-oriented mindset

Pay & Perks

Compensation is $65,000 - $70,000 annually. This was established after performing market research and is aligned with our approach to compensation.

Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
401(k) match: 50% of your first 8%
Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information

May perform other responsibilities as assigned. Duties and responsibilities may change based on operational needs, regulatory requirements, or business priorities.

JSX is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

JSX

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Operations Business Analyst