Company Description

Who We Are

At KSTG, we provide more than just transportation—we deliver elevated travel experiences. Our team serves corporate travelers, wedding parties, VIPs, and large groups with professionalism and precision. With the most diverse fleet in the area and a reputation for excellence, KSTG is trusted by travel professionals and private clients alike.

Job Description

Your travel industry experience deserves a first-class seat.

If you’ve worked in hospitality, travel, or tourism—and thrive in fast-paced, guest-focused environments—we want to talk to you! Kevin Smith Transportation Group (KSTG), the Philadelphia region’s leading luxury transportation provider, is hiring a Reservationist to help plan and book first-class ground transportation experiences for a wide variety of clients.

What You’ll Do

As a Reservationist, you’ll work directly with clients, travel planners, event coordinators, and corporate partners to book transportation that meets each client’s unique needs. This is a perfect role for someone who understands how to craft seamless travel experiences from beginning to end.

Key Responsibilities:

Manage incoming and outgoing calls and emails to book and confirm transportation services
Assist clients in booking a variety of services, including: Airport transfers, Corporate transportation, Proms and formal occasions, Group shuttles and concerts, Hourly charters and point-to-point rides.
Provide clients with tailored vehicle recommendations based on party size, occasion, and preferences
Offer real-time quotes and check availability using internal systems and scheduling software
Prepare detailed trip itineraries and confirmations for clients and internal teams
Process payments
Communicate clearly and efficiently with chauffeurs, dispatchers, and the scheduling team to ensure seamless execution
Cross train on basic dispatch procedures, including but not limited to, monitoring driver check-ins, assigning short notice bookings, and communicating reservation changes to drivers.
Handle last-minute changes or issues with a calm, solutions-focused attitude
Follow up with clients and leads to encourage repeat business and referrals
Maintain detailed records of interactions and reservations in our CRM system
Other duties and/or responsibilities as assigned.

Qualifications

Required Qualifications:

Hospitality, hotel, event, or customer-focused sales experience
Strong sales instincts with the ability to upsell naturally and confidently
Excellent phone presence and communication skills
High attention to detail
Ability to thrive in a fast-paced, high-expectation environment
Strong organizational and time management skills
Professional demeanor and polished presentation
Tech-comfortable and quick to learn systems
Reliable, punctual, and accountable

Preferred Qualifications:

Experience with weddings, venues, or event planning
Background in travel, concierge, or luxury services
Prior work in transportation, limo, or logistics environments
Dispatch or logistics coordination experience
Familiarity with DOT-regulated or safety-sensitive environments

Work Environment & Physical Demands:

Ability to sit for extended periods of time.
Ability to use general office equipment – computers, phone systems, printer/copier.
Must be able to move about the office to perform duties, reach overhead, bend, push, pull and lift up to 25 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

Work Schedule & Location:

Full-time position
Schedule: Thursday-Monday 11:30 a.m. - 8:00 p.m.
On-site position; remote work may be permitted based on operational needs

Compensation & Benefits:

Hourly, non-exempt position
Compensation $21-24/hour
Benefits may include health insurance, paid time off, and retirement options.

EEOC:

Kevin Smith Transportation Group is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Turn your passion for travel into a rewarding career in luxury transportation.

Apply today to join the KSTG team and help us deliver unforgettable travel experiences every day.

Kevin Smith Transportation Group

Latest Jobs

Travel Coordinator