The Role

We are seeking a Coordinator to join our Writer & Publisher Relations team in Los Angeles. Kobalt's Writer and Publisher Relations team manages publisher and writer client accounts by serving as the administrative point of contact for any related queries.

The Coordinator will handle a wide range of administrative tasks relating to the management of Kobalt's existing client base and respond to internal and external questions related to the administration of our clients via our centralized CRM platform.

This role will suit a detail-oriented, confident and flexible team player with strong communications skills, who is comfortable communicating with senior colleagues and external clients.

What You'll Do

You provide support to the Kobalt Writer and Publisher Relations team with scheduled administrative tasks as well as Kobalt's clients responding to queries via Zendesk
You ensure that Kobalt has all relevant information concerning existing compositions prior to signing new agreements and assist with client agreement onboarding and catalog ingestion
You maintain and optimize client account information, ensuring that Kobalt is well-positioned for efficient catalog registration, royalty collection, and ongoing administration for the duration of our clients' publishing and administration agreements
You work cross-functionally with Kobalt's Operations department to support the accurate production and distribution of client royalty statements, developing and maintaining a thorough understanding of Kobalt's services, and its internal systems and operations
You coordinate and delegate Core team duties such as pre-statement and post-statement tasks, ensuring timely and accurate completion.
You design and develop new processes to enhance the efficiency and effectiveness of Core team operations. In addition, tracking the performance of new processes, analyzing key metrics to assess their impact on team productivity and task completion

What You'll Bring

You have previous relevant music administration and/or music publishing experience as well as a strong interest in emerging industry trends, services, and technologies
You have strong organization and prioritization skills with an ability to remain calm under pressure and complete tasks accurately and efficiently
You are an excellent communicator-both written and verbal as well as an adaptable team-player who is confident working in a fast-paced and evolving environment
You must display a high level of trust and integrity as you are exposed to confidential information and material

What Success Looks Like

By Month 3: You'll be proficient in our Zendesk platform, demonstrate strong client support etiquette, and confidently navigate our client onboarding workflows
By Month 6: You'll independently manage tasks and projects that support departmental KPIs while helping improve our account management processes and statement review practices
By Year 1: You'll proactively identify areas for improvement, suggest process changes, and support ongoing automation efforts

Key Behaviors for Success

Problem-Solving & Decision-Making: Identifies the root cause of client issues and drives solutions to resolution.
Time Management & Prioritization: Effectively balances multiple tasks and deadlines in a fast-paced environment
Collaboration & Teamwork: Works closely with teammates and across departments to deliver seamless client support

Interview Process

Introductory call with a member of our Recruitment Team
Interview with hiring manager
Interview with team member panel

We aim to complete the full interview process from initial application to offer within three working weeks. While we do our best to meet this timeline, there may be occasional delays. If that happens, our Recruitment Team will keep you updated every step of the way.

Why Choose Us

At Kobalt, we've championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We're proud to work with some of the world's most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag'n'Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).

We're a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.

Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we're happy to help.

If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!

Kobalt Music

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Coordinator, Writer & Publisher Relations