KORRES Ecommerce Operations Specialist

Overview

KORRES is a Greek natural beauty brand built on powerful natural ingredients and advanced scientific research. With a 30-year heritage and a presence in more than 30 global markets, KORRES delivers clean, effective skincare balancing nature and science.

We’re looking for an Ecommerce Operations Specialist to own the day-to-day operations of korres.com. You’ll manage everything from product uploads and inventory coordination to site merchandising, promotional execution, and reporting. You’ll work closely with our Director of E-commerce & Digital and cross-functionally with our Athens-based global product and content teams. We need someone who can manage a full system of tasks, build processes where they don’t exist, and bring operational rigor to a fast-growing brand.

Key Responsibilities

Site Operations & Content Management

Own all product uploads, PDP updates, landing pages, site banners, Shopify tag management, and collection page organization, including content and copy
Receive and coordinate content assets from our global team; ensure timely and accurate deployment on-site
Define creative briefs for all promotional banners and site merchandising outlining placement, design requirements, timing, and campaign alignment
Lead data mining and performance analysis across the site, including personalization modules (e.g., homepage and PDP carousels), identifying revenue-driving patterns across customer behavior, product affinity, and purchase paths
Execute promo banner swaps during live site-wide promotions, including on-call during go-live windows
Own the end-to-end go-live process for all new product launches on korres.com, from inventory forecasting and SAP sync to content gathering, PDP copy, asset preparation, merchandising placement decisions, QA, and post-launch performance monitoring

3PL & Fulfillment Coordination

Develop a working understanding of fulfillment workflows and identify issues that impact inventory accuracy or customer experience
Monitor inventory sync between Shopify and our fulfillment partner; escalate discrepancies and coordinate resolution
Coordinate with tech partners, ensuring data integrity across systems and minimizing disruption to customer experience and revenue

Inventory & Supply Coordination

Own inventory management by navigating excess, expirations, product discount strategy, bundling, and out-of-stock monitoring and escalation
Align on replenishment needs in cooperation with the HQ supply team, building out 12-month forecasts both monthly and quarterly
Work within SAP (ERP system) for inventory tracking, product data, and supply chain coordination

Site Merchandising & Optimization

Re-merchandise landing pages and collection pages based on seasonality, inventory, and performance data
Lead ongoing A/B testing and site experiments using site testing partners (VWO)
Evaluate and recommend new personalization and on-site tools
Conduct competitive site monitoring (heatmaps, UX, promos, merchandising) regularly

Reporting & Cross-Functional Coordination

Build weekly and monthly site performance reports (traffic, conversion, AOV, top products, bounce rate)
Pull and organize data from GA4, Shopify Analytics, Triple Whale, and internal tools
Coordinate cross-functionally with global teams on content delivery, product launches, and operational timelines

Qualifications

Required

3+ years of experience in ecommerce operations, site management, or related role
Extensive Shopify admin experience across product management, discounts, theme editor, bulk-editing apps (Matrixify)
Experience working with ERP systems- SAP experience strongly preferred
Strong Excel skills: VLOOKUP, pivot, build reports, and work through inventory data
Experience with inventory management, replenishment workflows, and stock-level monitoring
Comfort managing a high volume of tasks across multiple workstreams simultaneously
Clear, organized communication style

Preferred

Experience in beauty, skincare, wellness, or lifestyle DTC brands
Familiarity with CRO tools (VWO, Hotjar, Google Optimize) or A/B testing on Shopify
Basic understanding of on-page SEO (metadata, keyword placement, collection structure)
Experience with Triple Whale, GA4, Shopify Analytics, or similar ecommerce reporting tools

Role Details

Salary: $80,000-$90,000

Role type: Full-time

Office structure: Hybrid, in office Tues-Thurs

Location: Financial District, Manhattan

Travel: Limited, occasional

Reports to: Director of Digital + E-commerce

Start date: June 2026

KORRES

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