Overview

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.

Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.

Responsibilities

Summary

The Program Manager focuses on building and leading a highly motivated program supporting our client(s). This role is responsible for collaborating to create a process that will drive expectations within a specified account base. The Program Manager hires, coaches, trains, develops, and mentors their team, executes market and account plans, collects real-time account information, partners with the client to drive innovation and value, and ultimately drives business results. 

Essential Job Functions:

Plan and direct the program’s activities to achieve financial and performance targets mutually established by MarketSource and the client

Direct functions and performance within the program, including oversight and monitoring of employee activity
Manage client commitments and expectations
Monitor Program objectives and provide critical performance feedback to the client and leadership
Coach and develop team members to drive performance and exceed program goals and objectives
Develop and implement processes to measures and drive performance
Provide analysis for ad-hoc executive management reporting
Coordinate contingency plans supporting business continuity when employees are unavailable for extended periods of time
Manage Program Profit & Loss
Perform regular financial and program reviews with client’s management staff and MarketSource
Manage and direct staff including recruitment, selection, and development to achieve Company goals and objectives
Define, plan, communicate, and measure employees on team objectives associated with effective territory management within, and in conjunction with, program initiatives
Instill a strong operating rhythm within the team that fully leverages the CRM tool for account management, forecasting, and reporting
Manage established processes associated with performing employee performance reviews, hiring, promoting, terminating, and disciplining employees
Ensure effective control of results, and takes corrective actions to guarantee that achievement of objectives fall within designated expectations
Assist team with maintaining relationships, negotiating, and closing opportunities
Train team on necessary skills, tools utilization, product information, and business intelligence

Qualifications

Required Knowledge, Skills, and Abilities:

Proven experience developing, implementing, and managing high performance programs with aggressive goals and delivering successful results
High tolerance for ambiguity demonstrated in the ability to quickly adapt to changing priorities, responsibilities, and business needs
Strong business acumen
Ability to build strong partnerships with internal employees as well as external stakeholders
Proven ability to analyze and improve work processes for efficiency
Demonstrated ability to be a team player/coach
Demonstrated leadership, motivational and influencing skills
Excellent written, oral and presentation skills
Ability to present to senior leaders and executives, as well as small and large groups
Ability to maintain professional demeanor; demonstrate integrity and confidentiality
Proficient in MS Office (Excel, Word, PowerPoint, and Outlook)

Job Requirements:

Bachelor's degree in business administration or related field, or equivalent experience in lieu of degree 
3+ years’ experience in sales environment
50%-80% travel within the market with occasional out of state and overnight travel

Additional InformationEligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:

Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Posted Salary RangeUSD $70,000.00 - USD $100,000.00 /Yr.

MarketSource

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