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About the Customer Success Program Manager:

MarketStar is seeking a Program Manager to support our newest SaaS client in Salt Lake City. As a Program Manager, you will be responsible for leading and managing a team of customer success professionals to achieve sales targets and drive revenue growth. You will also serve as a point of contact for our client stakeholders and will be responsible for building and maintaining productive professional relationships. In this role, you will develop and implement strategic sales plans, analyze market trends, monitor competitor activities, and provide regular sales performance reports to senior management. Effective communication, leadership, and analytical skills will be essential for success in this role.

Location:US - Remote

What Will You Do?

Manage client relationships and day-to-day engagement and as the main point of contact for client stakeholders
Identify and provide clear program objectives focused on sales and operational solutions to key internal and external stakeholders across the business
Manage program finances, program expenses, commission and incentive plans, monthly invoice approval with Finance and overall budget attainment against gross margin goals
Develop and deliver business reviews, typically monthly or quarterly, across multiple levels of client stakeholders including the C-Suite
Oversee sales team performance by driving quota attainment including metric attainment, quota management, forecasting, and data trend analysis.
Develop and coach a team of employees and / or leaders through daily performance management, training, and development plans focused on obtaining program objectives
Be a strong leader focused on knowing your people, understanding their "why" and motivating them to drive personal success
Deliver on critical timelines and deliverables associated with strategic planning and performance management of the program
Maintain staffing optimization through deliberate hiring practices, employee retention, performance planning, and disciplinary action
Collaborate frequently within the MarketStar ecosystem including your Director and VP, Business Intelligence, Talent Solutions, Talent Acquisition, and MarketStar Foundation
Identify strategic initiatives to grow and adapt the program to market conditions and client needs alongside your client contacts with a focus on increasing team size
Appropriately manage personnel by applying employee policies, compliance, and local regulations

What Will You Need to Succeed?

Experience with payment processing, money movement, or other financial/payment products
Proven experience in a customer success or account management role, ideally within a SaaS, financial software, or subscription-based business model, including managing a dedicated book of business in the mid-market space
Strong experience in a B2B customer success environment; experience in SaaS or tech sales highly preferred
Experience leading frontline managers in a B2B customer success environment; SaaS or tech sales highly preferred
Experience managing client or stakeholder-based relationships
Track record of goal attainment in a sales role or as a sales leader; experience with remote teams a plus
Experience utilizing and interpreting data and reporting in a sales environment to drive performance
Proficient understanding of technology tools including CRM and sales acceleration platforms
Proven success working with other departments or individuals to achieve business outcomes
Demonstrated ability to communicate professionally to a team, senior leadership, and internal resources
History of developing and presenting business reviews in a live or virtual setting
Demonstrated success in following, teaching, and coaching a customer success or sales process to improve the performance of others
Understanding of project management fundamentals including time management, organizational skills, and holding others to achieving project milestones
Aptitude for managing budgets associated with P&L and related business expenses
Growth mindset for developing professional & personal aptitude and expertise

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

Structured learning and career development programs
Mental health program
Generous Paid Time Off policy
Paid medical leave
Child/Dependent care reimbursement
Education reimbursement
401k match, hardship loan program, access to financial wellness advisor
Comprehensive healthcare coverage including medical, dental, and vision

Compensation Range: $90,000.00 - $120,000.00 USD

The salary range for this position is between $90,000.00 and $100,000.00 USD annually. This pay structure may also include a variable bonus component of $20,000.00 USD annually. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar

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