For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description

The Lead Support, Builder Design reports directly to the Builder Channel Supervisor-Design. This is an individual contributor role that is responsible for creating Articad (or 20/20) layouts for existing customers, bids, and maintaining layouts with revisions to blueprints. Also provides value engineering recommendations to the builder for most cost-effective design. This role works closely with stakeholders to ensure the success and accuracy of designs and orders.

This position is primarily remote but requires in office presence in Jasper on Wednesday.

Your Role

Produce quality, detailed, accurate layouts from blueprints utilizing Articad (or 20/20) design tool
Provide design recommendations to customers (internal & external) based upon product knowledge
Respond to customer inquiries regarding design layout
Troubleshoot blueprints for inconsistencies compared to specifications and/or field conditions
Maintain electronic documentation of standard work procedures for customer account management
Define problems, collect data, establish facts, draw appropriate conclusions, and provide solutions. Seek clarification to determine root cause of issues
Must possess decision making skills to determine when exceptions are needed to provide resolution to the situation
Understand customer requirements and analyze requests for potential obstacles before implementing systematic changes
Research & Answer installation questions from installers, customer, MBCI field personnel and Service Agents
Provide back-up support to other members of the team (may include cross-functional roles)
Other duties as may be assigned at management’s discretion

Characteristics And Attributes

Make the team better

Celebrate success; give feedback to improve
Get actively involved and share your perspective

Be bold

Make big commitments to deliver big results
Fail fast

Champion improvement

Trust the tools to drive results
Don’t wait for someone else to find a better way

Required Knowledge, Skills, And Experience

Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
Demonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers
Strong attention to detail and accuracy in work produced
Ability to nurture long term partner relationships
Ability to define problems, collect data, establish facts, and propose creative solutions
Ability to follow existing guidelines and improve established procedures
Ability to handle multiple tasks, and function in a team-oriented, fast-paced environment
Must be able to adapt to continual change and competing priorities
Strong written and verbal communication skills
Software knowledge: Familiarity with design software (such as 20/20) and Microsoft Office
Mathematical knowledge: math skills related to angles, dimension conversion, fractions and decimals

Education & Experience

A 2-year or 4-year degree is preferred (or equivalent design experience)

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

MasterBrand, Inc.

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