Position Description:

The Project Manager is responsible for overseeing the execution of client projects, ensuring alignment across internal teams and external stakeholders. This role serves as the central point of coordination for project deliverables, driving efficiency, maintaining organization, and ensuring high-quality outcomes. The Project Manager acts as both a client-facing partner and an internal leader, balancing communication, execution, and continuous improvement in a fast-paced environment.

Essential Duties & Key Responsibilities:

Serve as the primary point of contact for assigned clients, maintaining timely, professional, and clear communication
Manage project timelines, deliverables, and workflows to ensure accurate and on-time execution
Coordinate cross-functional efforts and communicate priorities to keep projects aligned and progressing efficiently
Anticipate client needs and proactively address questions, risks, or challenges before escalation
Produce high-quality, client-ready work and maintain strong attention to detail across all deliverables
Analyze and interpret large data sets to support reporting, decision-making, and client communication
Maintain accurate documentation and reporting across internal systems and platforms
Identify operational issues and implement effective, practical solutions
Delegate tasks appropriately while maintaining accountability for overall project success
Support and guide team members by providing clear expectations, direction, and feedback
Foster strong working relationships across teams and promote a collaborative, respectful environment
Ensure confidentiality and secure handling of sensitive client and case information
Continuously evaluate processes and recommend improvements to enhance efficiency and effectiveness

Requirements & Qualifications:

Bachelor's degree required
5+ years of experience in mass tort settlements or a related field
Strong proficiency in Microsoft Office Suite, particularly Excel
Experience with CRM systems (e.g., Salesforce) preferred
Ability to manage multiple projects and priorities in a fast-paced environment
Strong organizational, analytical, and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently while collaborating effectively with a team

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances.

Milestone Technologies, Inc.

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Project Manager